Customer Success
Pro Coffee Gear
Job Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for clients, ensuring clear and effective communication.
- Manage and resolve account-related issues, working proactively to prevent escalations.
- Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies.
- Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
- Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
- Provide periodic reports and insights to clients on account performance and potential improvements.
- Identify opportunities to enhance client satisfaction and maintain long-term relationships.
Requirements
- 3+ years of experience in account management, customer success, or client-facing roles
- Strong communication skills with the ability to manage client relationships effectively
- Proven ability to problem-solve and handle account challenges with a proactive mindset
- Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously
- Experience working in a fast-paced environment with shifting priorities
- Ability to work independently while collaborating with remote teams
- 90-day probation period
- Experience managing Amazon Seller Central accounts or working in an eCommerce-related field (nice to have)
- Background in eCommerce agencies or Amazon-focused consulting (nice to have)
- Understanding of basic Amazon policies and account health maintenance (nice to have)
- Familiarity with reporting tools and performance tracking (nice to have)
- Prior experience in a consumer products or retail environment (nice to have)
