Catena

Bilingual Patient Sales & Consultation Specialist

Catena

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Respond to inbound calls, messages, and web inquiries promptly and professionally
  • Own the full patient journey from first contact through booked consultation or procedure
  • Qualify leads based on intent, fit, and readiness
  • Execute structured follow-ups for warm and cold leads
  • Coordinate handoffs with in-clinic teams for final conversion stages
  • Learn and master the company’s service and procedure offerings
  • Translate technical or medical information into clear, persuasive messaging
  • Identify patient motivations and align them with appropriate services
  • Conduct sensitive conversations with professionalism and discretion
  • Deliver high-quality, brand-aligned communication across all touchpoints
  • Provide anticipatory, high-touch customer service
  • Maintain a polished and professional tone reflective of a premium brand
  • Manage daily pipeline activity within CRM systems
  • Track interactions, update lead stages, and maintain clean data
  • Identify trends and report conversion insights to stakeholders
  • Collaborate with internal teams on scheduling and follow-ups
  • Participate in onboarding and knowledge-base training
  • Contribute to process improvements and workflow optimization

Requirements

  • 3+ years of consultative sales experience (high-touch or service-based sales preferred)
  • Full professional fluency in English and Spanish (near-native English required)
  • Strong ability to communicate with high-level, discerning clients
  • Proven ability to learn and explain complex or technical concepts clearly
  • High emotional intelligence and strong interpersonal skills
  • Comfort discussing sensitive or personal topics with professionalism
  • Experience using CRM platforms in a sales or pipeline management capacity
  • Ability to work independently in a fast-paced, evolving environment
  • Nice-to-Haves (Preferred)
  • Experience in healthcare, aesthetics, wellness, or patient-facing sales
  • Background in luxury hospitality or premium client services
  • Familiarity with EMR systems or healthcare workflows
  • Exposure to high-growth startups or rapidly scaling environments
Benefits
  • Competitive Salary: Based on experience and skills
  • Remote Work: Fully remote—work from anywhere
  • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
  • Generous PTO: In accordance with company policy
  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
  • Direct Mentorship: Guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Connect with professionals worldwide
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consultative salespipeline managementlead qualificationdata maintenancetrend identificationconversion reportingtechnical concept explanationworkflow optimizationcustomer service
Soft Skills
emotional intelligenceinterpersonal skillsprofessionalismcommunicationdiscretionpersuasive messagingindependenceadaptabilitycollaboration