Catena

Business and Operations Associate

Catena

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

JuniorMid-Level

About the role

  • Support hiring and onboarding initiatives for frontline staff and guides
  • Manage candidate communications throughout the hiring pipeline, answering questions and sending updates
  • Oversee offer management and onboarding: send offer letters, track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure onboarding to-dos are completed
  • Serve as the main contact for new guides during hiring and onboarding
  • Support development and maintenance of systems and processes to streamline hiring and onboarding (e.g., applicant tracking, workflow improvements)
  • Track and analyze guide team performance, flagging issues and assisting management to address challenges
  • Take on additional operational and administrative responsibilities as needed and expand into broader operational duties over time
  • Work closely with a cofounder and gain visibility into early-stage startup operations

Requirements

  • 1-2 years of experience in Healthcare
  • Prior experience working in a startup or similarly fast-paced, ambiguous environment
  • Exceptional English communication skills (written and verbal) — friendly, professional, and prompt
  • Strong attention to detail and organizational skills
  • A self-starter mindset with initiative and ownership
  • Comfortable with adaptability and flexibility — able to adjust to shifting priorities
  • Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms
  • Problem-solving ability and a proactive approach to improving processes
  • Strong interpersonal skills and emotional intelligence, with empathy and patience
  • A growth mindset — eager to learn, open to feedback, and motivated to expand responsibilities
  • Passion for making a positive impact on people’s lives, especially through improving access to care and support
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