Catena

Commercial Operations Analyst – Healthcare Technology

Catena

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Job Level

JuniorMid-Level

Tech Stack

Python

About the role

  • Build and maintain targeted lists of prospective pharmacy accounts
  • Research accounts to identify key decision-makers and stakeholders
  • A/B test outbound messaging to improve response and conversion rates
  • Manage outbound campaigns and schedule initial sales calls
  • Track outreach activity, follow-ups, and pipeline progress with discipline
  • Maintain CRM hygiene and support preparation for sales calls and proposals
  • Create internal task lists using onboarding templates for signed contracts
  • Send onboarding communications, schedule meetings, and coordinate next steps
  • Ensure all required information and materials are collected during onboarding
  • Support smooth handoffs between sales, product, and customer success teams
  • Identify opportunities to streamline workflows and improve efficiency
  • Write, document, and maintain SOPs and internal process documentation
  • Support general administrative tasks and cross-functional coordination
  • Assist with ad-hoc operational projects that support team execution

Requirements

  • 2+ years of professional experience (excluding internships)
  • Strong problem-solving skills and ability to operate with limited resources
  • Excellent prioritization skills with a clear understanding of business drivers
  • Comfort working in ambiguous, fast-changing environments
  • Strong sense of ownership and accountability for outcomes
  • Clear written and verbal English communication skills
  • Bachelor’s degree or equivalent educational background
  • Proficiency with Google Sheets and/or Microsoft Excel
  • Familiarity with AI tools or LLMs such as ChatGPT
  • Nice-to-Haves (Preferred):
  • Experience supporting sales operations or commercial teams
  • Familiarity with healthcare, pharmacy, or regulated workflows
  • Ability to automate tasks using Python or Excel macros
  • Prior experience working at an early-stage startup
  • Tools Proficiency Must-Haves (Required):
  • Google Workspace
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Google Sheets
  • HubSpot or Salesforce
  • Slack
  • Zoom
  • Email
  • ChatGPT
  • Nice-to-Haves (Preferred):
  • Python
  • Excel macros
  • Notion
  • Asana
  • Trello
Benefits
  • Competitive Salary: Based on experience and skills
  • Remote Work: Fully remote—work from anywhere
  • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
  • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
  • Generous PTO: In accordance with company policy
  • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
  • Direct Mentorship: Guidance from international industry experts
  • Learning & Development: Ongoing access to resources for professional growth
  • Global Networking: Connect with professionals worldwide

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PythonExcel macrosA/B testingCRM managementSOP documentationSales operations supportData analysisTask automationPipeline managementOnboarding processes
Soft skills
Problem-solvingPrioritizationOwnershipAccountabilityCommunicationAdaptabilityEfficiency improvementCross-functional coordinationResearch skillsStakeholder engagement
Certifications
Bachelor’s degree