Creator Operations Manager
Catena
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact between internal leadership and creators within Discord.
- Translate written creative briefs into clear, creator-ready instructions.
- Respond to creator questions promptly to remove blockers and maintain production momentum.
- Maintain real-time visibility into content that is shipping, stalled, or requires escalation.
- Enforce posting cadence, output volume, and performance expectations across creators.
- Monitor content execution quality and ensure compliance with brief requirements.
- Proactively address missed deadlines, delays, or quality gaps before escalation.
- Provide tactical, written feedback to improve creator execution and results.
- Manage creator queues, timelines, and handoffs to maintain readiness and consistency.
- Identify operational bottlenecks impacting iteration speed or production output.
- Document creator workflows, standards, and best practices to support scaling.
- Contribute to building repeatable systems as creator volume increases.
- Maintain tight alignment with leadership on priorities, progress, and operational risks.
- Communicate clearly on what is shipping, blocked, or needs immediate attention.
- Support internal coordination as tools and workflows continue to evolve.
Requirements
- 3+ years of experience in creator operations, content operations, or production management.
- Strong working knowledge of Discord for professional community management and daily operations.
- Clear understanding of creator workflows, including clipping and slideshow-style CPM content production.
- Exceptional written English communication skills; role is primarily text-based.
- Highly organized, proactive, and execution-focused with strong accountability instincts.
- Comfortable operating between business leadership and creator communities.
- High ownership mindset with the ability to independently close operational loops.
- Experience managing creators, editors, or high-volume content production pipelines.
- Background in performance-based creator environments with view, CPM, or output targets.
- Familiarity with CPM-based creator compensation models and incentive structures.
- Discord
- Written briefing documentation tools
- Task tracking or workflow management tools
- Internal creator management platforms
- Performance tracking or analytics dashboards
Benefits
- Competitive Salary: Based on experience and skills
- Remote Work: Fully remote—work from anywhere
- Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
- Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
- Generous PTO: In accordance with company policy
- Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
- Direct Mentorship: Guidance from international industry experts
- Learning & Development: Ongoing access to resources for professional growth
- Global Networking: Connect with professionals worldwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
creator operationscontent operationsproduction managementcreator workflowsCPM content productionperformance-based environmentscreator compensation modelscontent production pipelinestask trackingworkflow management
Soft skills
written communicationorganizational skillsproactive mindsetexecution focusaccountabilityinterpersonal skillshigh ownership mindsetindependent problem solvingtactical feedbackcollaboration