Senior Director, Customer Success – Renewals

Catchafire

Oversee team responsible for enterprise customer renewals at Catchafire. Drive revenue growth through strategic partnerships and customer success management.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Customer Success and Account Management with a focus on achieving renewal and expansion ARR targets. Leverages strong analytical skills and cross-functional leadership to drive strategic initiatives and improve client relationships.

Highest-signal resume keywords

Customer Success ManagementRenewal ARR OwnershipCross-Functional LeadershipData-Driven Decision MakingOperational Process Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quota-Carrying ExperienceNDR Goal ManagementAccount PlanningRisk IdentificationForecast Rigor

Soft Skills

Influencing Senior StakeholdersCoaching and MentoringStrategic CommunicationAnalytical Thinking

Tools & Technologies

AI AdoptionAdvanced Analytics

Industry Keywords

Enterprise AccountsCustomer InsightsPartner Network ExpansionRevenue-Facing Functions

About the role

Key responsibilities & impact

Own the team's renewal ARR targets and NDR goals and be accountable for outcomes, not just activity.
Define, track, and improve goals across the portfolio: NDR, expansion ARR, and renewal rate.
Present compelling renewal performance data, customer insights, and strategic recommendations to the ELT and Board with clarity and confidence.
Establish clear individual quotas for CSMs and run rigorous pipeline reviews, coaching to close gaps and reinforce high-performance behaviors.
Identify at-risk accounts early; lead and support intervention strategies before risk becomes churn.
Identify and activate expansion pathways beyond renewals, including partner referrals, case studies, peer convenings, and thought leadership visibility.
Build a disciplined account planning process that drives long-term strategy for each client relationship, not just quarter-to-quarter renewal management.
Serve as a key strategic partner to the leadership team, contributing to organizational planning, innovation, and partner impact strategy.
Champion the adoption of AI and advanced analytics to gain deeper client insights, predict needs, and personalize interactions at scale.
Represent Catchafire at industry conferences, webinars, and events to strengthen customer relationships, expand our partner network, and help identify opportunities for growth and collaboration.

Requirements

What you’ll need

8 -10+ years of experience managing and leading Customer Success, Account Management, Sales, or other revenue-facing functions.
Experience managing teams with retention, expansion, or variable compensation goals.
Proven quota-carrying experience; you have owned a renewal or expansion ARR number, not just supported one.
Demonstrated track record of owning NRR and driving expansion within complex, multi-stakeholder enterprise accounts.
Strong cross-functional leadership skills with the ability to influence senior stakeholders and drive alignment across teams.
Demonstrated operational strength, including building processes, improving workflows, and driving forecast rigor.
Strong business judgment and comfort making decisions in ambiguous, evolving environments.
Strong analytical instincts; you use data to identify risk, prioritize effort, and communicate customer health clearly to internal stakeholders.

Benefits

Comp & perks

health, dental, and vision coverage
401k
unlimited PTO
Stock options
professional development stipend