Community Liaison
Humana
Marketing Manager – Volunteer Community
Catchafire
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Define what makes Catchafire’s volunteer community unique and valuable, mapping out tactics and making things happen.
- Execute campaigns and targeted outreach to engage new and existing volunteers, focusing on improving match rates and reducing the time it takes for nonprofits to “match” with a skills-based volunteer.
- Help to manage the overall content calendar and develop volunteer stories via blogs and sales enablement.
- Execute seasonal and program-specific activation campaigns to drive enrollment during key periods.
- Work with Product leads to balance the supply of available volunteers to meet the demand from nonprofits.
- Lead day to day management of our volunteer community across social media, email, and product to strengthen connections and retention
- Create recognition and milestone initiatives to celebrate and retain highly committed volunteers.
- Analyze trends in volunteer applications to identify and address areas of low volunteer engagement.
- Track and report volunteer engagement metrics, using insights to optimize programs for growth and scale.
- Present key volunteer engagement metrics and program outcomes to executive leadership.
Requirements
- 5–7+ years of experience in lifecycle marketing, product marketing, community engagement, or related work.
- Strong project management skills with ability to manage multiple initiatives simultaneously
- Technical understanding of email provider systems such as Active Campaign or Hubspot.
- Proven ability to design and scale community programs (ambassador groups, circles of practice, incentive/recognition programs).
- Experience using community as a growth lever; driving activation, retention, and advocacy.
- Ability to analyze data and translate insights into campaigns or strategies.
- Strong cross-functional collaborator; able to partner effectively with product, marketing, and program success to drive outcomes.
Benefits
- Fully remote work environment
- Unlimited PTO + 50 hours of paid volunteer time
- Medical, dental, vision, and 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
lifecycle marketingproduct marketingcommunity engagementproject managementdata analysiscampaign designcommunity program designmetrics trackingvolunteer engagement optimization
Soft skills
strong collaborationmulti-initiative managementcommunicationleadershipstrategic thinking
