Customer Service Associate

Catbird NYC

Customer Service Associate for Catbird supporting customers across various channels in a hybrid role. Engaging in administrative processing and customer communication with a positive attitude.

Posted 6/17/2026full-timeBrooklyn • New York • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide warm, personalized support across email, live chat, and social media within a 24-hour SLA
Navigate multiple systems, spreadsheets, and internal tools to research order status, product details, and customer questions
Learn and consistently communicate Catbird’s brand voice across all customer touchpoints
Offer confident guidance on product details, styling, sizing, and jewelry care
Resolve customer issues with empathy, clarity, and strong judgment
Balance high-touch customer communication with detailed, manual processing and administrative work
Independently manage administrative workflows including repairs processing, returns/exchanges, and POS-based replacements
Investigate and reconcile discrepancies across order management systems, POS, inventory, and supporting documentation
Partner cross-functionally with store, fulfillment, inventory, merchandising, and shipping teams to drive issues to resolution end-to-end
Accurately document actions, decisions, and follow-ups to ensure consistency and accountability
Manage multiple cases simultaneously while maintaining accuracy, organization, and follow-through
Take ownership of issues from first contact through final resolution
Communicate clearly and consistently via Slack and email
Identify patterns, inefficiencies, and recurring issues, and flag opportunities for improvement
Contribute ideas that help improve both customer experience and internal workflows

Requirements

What you’ll need

1+ years of experience in e‑commerce or customer experience
Comfortable working in a highly administrative, process‑heavy environment
Naturally investigative - you like digging into details and connecting dots
Organized, reliable, and able to manage your workload independently
Calm, kind, and solutions‑focused, even when things get complicated
Thoughtful communicator with a clear point of view
Tech‑comfortable and quick to learn new systems
Experience with jewelry or luxury brands is a plus
Experience with Kustomer or POS systems is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Catbird NYC Website LinkedIn All Job Openings 201 - 500 employees Founded 2004 👗 Fashion 🛒 Retail Fashion
Retail Catbird NYC is a fine jewelry retailer known for its exquisite and sustainable collection of jewelry pieces, including rings, necklaces, bracelets, and earrings. Based in Brooklyn, New York, Catbird has been crafting jewelry since 2004 with a focus on using recycled materials, featuring over 95% recycled 14k gold and 95% recycled diamonds. The brand promotes its offerings through an online store and physical locations, allowing customers to create personalized pieces and shop a wide range of unique and beautifully designed jewelry. Catbird's mission reflects a commitment to craftsmanship, sustainability, and artistic expression in the world of fine jewelry. Customer Service Associate Job not on LinkedIn 🔥 43 minutes ago 🏢🏡 Brooklyn – Hybrid 💵 $21 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide warm, personalized support across email, live chat, and social media within a 24-hour SLA
Navigate multiple systems, spreadsheets, and internal tools to research order status, product details, and customer questions
Learn and consistently communicate Catbird’s brand voice across all customer touchpoints
Offer confident guidance on product details, styling, sizing, and jewelry care
Resolve customer issues with empathy, clarity, and strong judgment
Balance high-touch customer communication with detailed, manual processing and administrative work
Independently manage administrative workflows including repairs processing, returns/exchanges, and POS-based replacements
Investigate and reconcile discrepancies across order management systems, POS, inventory, and supporting documentation
Partner cross-functionally with store, fulfillment, inventory, merchandising, and shipping teams to drive issues to resolution end-to-end
Accurately document actions, decisions, and follow-ups to ensure consistency and accountability
Manage multiple cases simultaneously while maintaining accuracy, organization, and follow-through
Take ownership of issues from first contact through final resolution
Communicate clearly and consistently via Slack and email
Identify patterns, inefficiencies, and recurring issues, and flag opportunities for improvement
Contribute ideas that help improve both customer experience and internal workflows 🎯 Requirements
1+ years of experience in e‑commerce or customer experience
Comfortable working in a highly administrative, process‑heavy environment
Naturally investigative - you like digging into details and connecting dots
Organized, reliable, and able to manage your workload independently
Calm, kind, and solutions‑focused, even when things get complicated
Thoughtful communicator with a clear point of view
Tech‑comfortable and quick to learn new systems
Experience with jewelry or luxury brands is a plus
Experience with Kustomer or POS systems is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

order managementadministrative workflowscustomer experiencediscrepancy investigationcase managementproduct knowledgejewelry carereturns processingPOS systemse-commerce

Soft Skills

empathyorganizationcommunicationproblem-solvingindependenceattention to detailreliabilitycalmness under pressuresolutions-focusedinvestigative mindset