Patient Access Liaison, PAL

Catalyst Pharmaceuticals, Inc.

Patient Access Liaison educating patients and families about rare disease therapies for Catalyst Pharmaceuticals. Responsible for addressing access barriers and supporting advocacy for patients in the assigned territory.

Posted 7/10/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $181,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease
Provide education to patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy
Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
Advise patients and their families about access and affordability programs that may be available to them
Work cross functionally with other commercial personnel to resolve access issues for patients
Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals
Work cross functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate
Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate
Respect and Protect the PHI that is available to the PAL in their work with patients
Attend regional and national meetings and come prepared to contribute and participate
Document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal
Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions
Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate
Understand and participate in Patient Services Programs developed by agency partners
Ability to regularly work extended hours including attendance at business events on evenings and weekends

Requirements

What you’ll need

Bachelor’s degree and 5+ years in the Pharma/Biotech industry
Prior experience as a Field Reimbursement Manager
Experience in the Patient Services Department strongly preferred
High comfort level working directly with patients and their families
Ability to work independently with patients for educational purposes and support
Can lead external customers including physicians, nurses, and others to assist in achieving access for patients
Ability to independently identify access solutions and determine the appropriate plan for resolution
Must have a high degree of emotional intelligence coupled with empathy and listening skills
Technical Experience in at least two of the following areas: Rare Disease access or reimbursement, Managed Care or public payer reimbursement, Nursing, Specialty Pharmacy, Billing and coding, Patient Advocacy
Highly recommended Bilingual-fluent in English and Spanish
Willingness to travel up to 70% of the time depending on the territory. Prefer applicants to live near a commercial airline HUB.

Benefits

Comp & perks

health, dental, and vision insurance
generous paid time off
retirement savings plan with Company Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Rare Disease AccessManaged Care ReimbursementPublic Payer ReimbursementBilling and CodingPatient AdvocacySpecialty PharmacyPatient Services ProgramsPrior ApprovalsAppeals ProcessDocumentation in Patient Portal

Soft Skills

EmpathyListening SkillsIndependent WorkCross-Functional CollaborationCommunication

Certifications

Bachelor’s Degree