Course Operations Specialist

Catalyst Education

Course Operations Specialist managing course setups and access code delivery for an EdTech company, collaborating cross-functionally to ensure operational efficiency and data integrity.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operational workflows, particularly in Salesforce and CRM systems, while ensuring accurate inventory and fulfillment processes. Strong communication and organizational skills are essential for collaborating with external partners and internal stakeholders.

Highest-signal resume keywords

Salesforce Course SetupOperations ManagementCross-Functional CollaborationAttention to DetailProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ExperienceInventory ManagementAccess Code ManagementBilling WorkflowsOperational Workflow Documentation

Soft Skills

Excellent Communication SkillsStrong Organizational Skills

Industry Keywords

EdTechSaaSHigher Education OperationsReseller FulfillmentSeasonal Product Cycles

About the role

Key responsibilities & impact

Own day-to-day course setup in Salesforce, ensuring client profiles are accurate across complex, multi-tiered purchase and pricing structures.
Act as the point of contact for university bookstores and third-party resellers, managing workflows and resolving fulfillment inquiries.
Set up and maintain access across multiple third-party reseller sites to ensure inventory availability and accurate distribution.
Coordinate inventory and product changes when pricing or product updates occur, ensuring external partners transition to active codes and retiring obsolete assets.
Anticipate and proactively communicate the changes to external partners ahead of seasonal semesters to prevent order friction.
Partner with internal stakeholders to maintain clear workflows, deadlines, and handoffs between Salesforce course setup and external fulfillment.
Document and improve operational workflows to reduce manual errors as we scale, and support repeatable execution.

Requirements

What you’ll need

3+ years of experience in Operations, Sales Operations, Fulfillment or similarly detail-oriented process work
Strong attention to detail and comfort working in multi-step operational processes
Excellent written and verbal communication skills
Strong organizational skills
Strong problem solving capabilities
Experience in EdTech, SaaS, or Higher Education operations is preferred
Exposure to course operations, reseller fulfillment, access code management, or billing workflows
2+ years of hands-on CRM experience
Familiarity with seasonal product cycles and partner-facing operational processes
Experience supporting cross-functional work between departments
Experience working directly with university bookstores or institutional programs (such as Inclusive or Equitable Access) is a major plus.

Benefits

Comp & perks

Health, dental, vision
401(k) with match
Home office stipend
Flexibility: Hybrid work schedule and flexible PTO
And more!