Catalyst Brands India

Account Support Representative

Catalyst Brands India

full-time

Posted on:

Location Type: Office

Location: Martinsville • Virginia • United States

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Salary

💰 $18 - $22 per hour

About the role

  • Process product orders and provide prompt and efficient response and resolution to all customers’ requests.
  • Assist customers, sales reps and management with inquiries or issues concerning orders.
  • Analyze, review and process customer’s request for return authorization and credits.
  • Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments.
  • Provide technical and/or product information as required to respond to customer inquiries.
  • Create spreadsheet reports from data base queries to analyze seasonal or time based sales and order information.
  • Develop and maintain professional relationships with the buying staff and sales team to maximize service levels to customers.
  • Monitor and communicate needs for final order confirmations.
  • Collaborate with the vendor compliance team on new account requirements, vendor requirements changes and other brand initiatives.
  • Provide documents and change process recommendations as needed to resolve and prevent chargebacks.

Requirements

  • High School diploma or its equivalent; Associate’s degree in related field preferred
  • 3-4 years of related professional experience
  • Customer Service Certification preferred
  • Must display a mastery of intermediate C/S skills
  • AS400 and EDI experience required
  • MicroStrategy experience preferred
  • Excellent telephone communication skills
  • Excellent listening skills
  • Strong written and verbal communication skills
  • Strong computer skills (internet, mainframe, Excel & Word)
  • Must be flexible and willing to accept change
  • Strong organizational skills with the ability to multitask
  • Ability to handle difficult situations
  • Ability to work in a fast paced environment
  • Must be able to work with pivot tables
  • Travel may be required, based on business needs.
  • Must have authorization to work in the United States.
Benefits
  • Medical/dental/vision insurance starting on day one
  • Term life insurance
  • Paid vacation/holidays
  • 401(k) Savings Plan with company match
  • Associate discount across all Catalyst Brands
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
C/S skillsAS400EDIMicroStrategyExcelWordpivot tables
Soft Skills
telephone communicationlisteningwritten communicationverbal communicationorganizational skillsmultitaskingflexibilityproblem-solvingcustomer relationship management
Certifications
Customer Service Certification