CATALIS

Customer Success Manager

CATALIS

full-time

Posted on:

Location Type: Remote

Location: Gabon

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About the role

  • Own a portfolio of complex customer relationships and serve as the primary point of accountability for the overall experience
  • Manage escalations related to support, billing, invoicing, and legacy system limitations, partnering across teams to drive resolution
  • Identify retention risks and take proactive steps to stabilize accounts and rebuild confidence
  • Build trusted relationships with customer stakeholders through consistency, transparency, and follow-through
  • Guide customers from legacy, on-premise solutions toward modern SaaS offerings
  • Identify and advance expansion and upsell opportunities aligned to customer needs and platform strategy
  • Collaborate cross-functionally with Support, Product, Finance, Sales, and Engineering to move customer issues forward

Requirements

  • 2+ years of experience in Customer Success, Account Management, or a customer-facing role within SaaS, technology, or complex B2B environments
  • Demonstrated ability to manage unhappy or at-risk customers and rebuild trust
  • High tolerance for ambiguity
  • Strong relationship-building skills, including the confidence to have difficult conversations
  • Exceptional problem-solving instincts and the ability to juggle multiple priorities simultaneously
  • Comfort operating independently
  • Persistence and an optimistic mindset—even in challenging situations
  • Strong verbal and written communication skills
  • Bachelor’s degree in business, communications, or a related field (or equivalent experience)
Benefits
  • A dynamic and supportive work environment in a mission driven organization
  • Competitive salary and benefits package, including health, dental, vision insurance
  • Unlimited PTO (paid time off)
  • HSA and FSA options
  • 401(k) plan with matching contributions
  • Paid parental leave
  • ABLE matching contributions for the disability community
  • Employer paid short term and long-term disability insurance and group term life insurance
  • Financial and legal assistance through our EAP (Employee Assistance Program)
  • Opportunities for professional development and career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship-buildingproblem-solvingcommunicationpersistenceoptimismindependenceability to manage difficult conversationsability to juggle multiple prioritiestolerance for ambiguity