CATALIS

Project Manager

CATALIS

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Plan and lead implementation/migration projects for city/county/state government clients.
  • Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
  • Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
  • Monitor internal resources for capacity and budget utilization.
  • Accurately forecast project revenues and expenses.
  • Partner with internal teams and customer to understand business and technical requirements.
  • Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
  • Perform basic diagnostics and troubleshooting for payments software applications.
  • Assist in training end users on the software to ensure their ability to use the software.
  • Coordinate customer user acceptance testing (UAT) and go live support.
  • Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
  • Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
  • Communicate effectively and professionally with customers, including executive-level customer contacts.
  • Deliver an exceptional customer experience.
  • Manage multiple implementations, while maintaining on-time deliverables.

Requirements

  • Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
  • Ability to communicate technical information to both technical and non-technical customers.
  • Strong technical aptitude, enjoys troubleshooting technical issues.
  • Comfortable with Excel pivot tables, SharePoint and similar technologies.
  • Ability to work both in a team setting and independently.
  • Excellent communication skills, both written and oral.
  • Strong risk/issue assessment and mitigation skills.
  • Excellent time management skills.
  • Strong interpersonal, team-building skills.
  • Comfortable gathering information from business users.
  • Ability to work occasionally out of the Alpharetta, GA office.
Benefits
  • A dynamic and supportive work environment in a mission driven organization
  • Competitive salary and benefits package, including health, dental, vision insurance
  • Unlimited PTO (paid time off)
  • HSA and FSA options
  • 401(k) plan with matching contributions
  • Paid parental leave
  • ABLE matching contributions for the disability community
  • Employer paid short term and long-term disability insurance and group term life insurance
  • Financial and legal assistance through our EAP (Employee Assistance Program)
  • Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
  • The chance to make a significant impact on the delivery of government services and the lives of citizens
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrisk assessmenttroubleshootingquality assuranceuser acceptance testingbudget utilizationforecastingcustomer trainingimplementationmigration
Soft Skills
communicationinterpersonal skillsteam-buildingtime managementproblem-solvingcustomer experiencecollaborationleadershipadaptabilityorganization