Project Manager
CATALIS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Plan and lead implementation/migration projects for city/county/state government clients.
- Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
- Develop and maintain dashboards and reports to provide real-time project insights to stakeholders.
- Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
- Monitor internal resources for capacity and budget utilization and accurately forecast project revenues and expenses.
- Partner with internal teams and customers to understand business and technical requirements.
- Manage development and configuration work, assuring alignment with project objectives and timelines.
- Track tasks and their percentage completion, assign and monitor work, and report on both completed and outstanding tasks.
- Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
- Perform basic diagnostics and troubleshooting for payments software applications.
- Assist in training end users on the software to ensure their ability to use the software.
- Coordinate customer user acceptance testing (UAT) and go live support.
- Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
- Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
- Communicate effectively and professionally with customers, including executive-level customer contacts.
- Deliver an exceptional customer experience.
- Manage multiple implementations, while maintaining on-time deliverables.
Requirements
- Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
- Ability to communicate technical information to both technical and non-technical customers.
- Strong technical aptitude with an interest in troubleshooting technical issues.
- Ability to work both in a team setting and independently.
- Excellent communication skills, both written and oral.
- Strong risk/issue assessment and mitigation skills.
- Excellent time management skills.
- Strong interpersonal, team-building skills.
- Comfortable gathering information from business users.
- Ability to work remotely within east coast hours and travel frequently, up to 50%.
Benefits
- Competitive salary and benefits package, including health, dental, vision insurance
- Unlimited PTO (paid time off)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for professional development and career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementrisk assessmentbudget utilizationquality assurance (QA)user acceptance testing (UAT)troubleshootingdashboard developmentreportingconfiguration managementstakeholder management
Soft skills
communication skillsinterpersonal skillsteam-building skillstime managementproblem-solvingcustomer servicecollaborationindependenceadaptabilityexecutive communication