Customer Success Consultant

Castlight Health

Customer Success Consultant at Castlight Health enhancing healthcare navigation and outcomes through strategic partnerships. Engaging clients to derive value from digital health solutions and practices.

Posted 7/29/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $81,492 - $122,238 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic program design, and healthcare benefits optimization. Proven ability to drive engagement and improve total cost of care through collaboration with stakeholders and internal teams.

Highest-signal resume keywords

Customer SuccessAccount ManagementHealthcare BenefitsDigital Health SolutionsProgram Design

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingStrategic DiscussionProactive Problem Solving

Industry Keywords

Practice ManagementHealth SystemsProvider OperationsLabor UnionsUnionized PopulationsEmployer-Sponsored Healthcare Models

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Guide clients through program design, configuration, and optimization
Identify and address gaps in performance, bringing forward proactive solutions
Partner with internal teams (Product, Implementation, Sales) to advocate for client needs

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or Consulting
Experience working in or with: Practice management (health systems, clinics, or provider operations) Labor unions or unionized populations
Strong understanding of: Healthcare benefits and/or digital health solutions Employer-sponsored healthcare models

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off