Claims Manager

Castlemain

Claims Helper Manager overseeing a team to assist in the First Nations Claims Process. Working virtually to ensure support for Claimants while building relationships with Indigenous communities.

Posted 7/31/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in project management and a deep understanding of Indigenous culture, history, and governance. Capable of providing leadership and support to Claims Helpers while effectively communicating complex information to Claimants.

Highest-signal resume keywords

Project ManagementIndigenous Culture KnowledgeInterpersonal SkillsGovernance Structure UnderstandingClaims Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementClaims AssistanceProblem-SolvingTraining ParticipationThought Leadership Development

Soft Skills

Interpersonal SkillsCommunication Skills

Tools & Technologies

Technology Understanding

Industry Keywords

Indigenous HistoryColonial PoliciesDiscriminatory LawsIntergenerational TraumaIndigenous Communities

About the role

Key responsibilities & impact

Support the Claims Helpers as a source of information, check-ins, and problem-solving
Help ensure Claims Helpers have access to wellness supports and organizational needs
Provide oversight and leadership in supporting Claims Helpers
Assist Claimants in completing Claim Forms
Work closely with Co-Leads to support Castlemain policies, training, and mentorship
Participate in training sessions and self-directed learning classes to provide claims support
Provide assistance to Claimants regarding the status of their Claims and appeal decisions
Follow key milestones and keep updated on settlement information
Contribute to thought leadership content and plan development

Requirements

What you’ll need

5+ years of experience in project management
Strong knowledge and awareness of Indigenous culture, history, and impacts of (intergenerational) trauma
In-depth understanding of colonial policies and discriminatory laws
Strong interpersonal skills and ability to communicate complex information
Understanding of the governance structure of Indigenous communities
In-depth experience and understanding of Indigenous history, peoples and culture
Self-identifying as Indigenous and/or having first-hand knowledge of Indigenous communities is an asset
Intermediate understanding of technology

Benefits

Comp & perks

health
dental
life
disability
Employee Assistance Program
Flex Health Spending Account under MyHSA
cell phone benefit
3 weeks of vacation to be accrued after probationary period