Claims Helper – Community Based

Castlemain

Claims Helper supporting First Nations Child and Family Services and Jordan’s Principle settlements through trauma-informed support and community engagement. Fostering relationships and assisting with claim forms for Class Members.

Posted 4/11/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$65,000 per yearWebsite

About the role

Key responsibilities & impact

Support Class Members in person with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe
Develop relationships with local and surrounding communities, organizations, and community members
Assist claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services
Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes
Carry out work in a safe manner, following established health and safety protocols, training and instructions
Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions

Requirements

What you’ll need

Strong written and verbal communication skills
Experience working with Indigenous Peoples and communities (three years or more)
Self-identifying as Indigenous is an asset
Ability to work professionally in an Indigenous language is an asset
Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and similar database platforms is an asset
Strong knowledge and awareness of Indigenous culture, history, the impacts of (intergenerational) trauma and understanding of the governance structure of Indigenous communities
Clear, respectful and professional communication skills in both written and verbal formats
Demonstrated ability to lead administrative work while respecting privacy and confidentiality
Strong ability to follow established policies, procedures and operational guidelines
Ability to travel across Canada (up to 60 % of the role)
Valid driver’s license
Access to a reliable vehicle at the time of hiring and proof of vehicle insurance
Access to a quiet, private workspace with reliable internet
Willingness to learn, try new approaches, and adapt as work evolves

Benefits

Comp & perks

Starting annual compensation of $60,000-$65,000
Plus a rewarding benefits package
Candidates living in northern or remote communities may be eligible for a Northern Allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship management (CRM) systemsMicrosoft toolsdatabase platformstrauma-informed supportcultural safetyclaim form assistancemental health supportlegal supportadministrative workprivacy and confidentiality

Soft Skills

written communicationverbal communicationrelationship buildingprofessionalismrespectful communicationleadershipadaptabilitywillingness to learnproblem-solvingsafety awareness

Certifications

valid driver’s license