Claims Helper – Community Based
Castlemain
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$60,000 - CA$65,000 per year
About the role
- Support Class Members in person with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe
- Develop relationships with local and surrounding communities, organizations, and community members
- Assist claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services
- Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes
- Carry out work in a safe manner, following established health and safety protocols, training and instructions
- Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions
Requirements
- Strong written and verbal communication skills
- Experience working with Indigenous Peoples and communities (three years or more)
- Self-identifying as Indigenous is an asset
- Ability to work professionally in an Indigenous language is an asset
- Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and similar database platforms is an asset
- Strong knowledge and awareness of Indigenous culture, history, the impacts of (intergenerational) trauma and understanding of the governance structure of Indigenous communities
- Clear, respectful and professional communication skills in both written and verbal formats
- Demonstrated ability to lead administrative work while respecting privacy and confidentiality
- Strong ability to follow established policies, procedures and operational guidelines
- Ability to travel across Canada (up to 60 % of the role)
- Valid driver’s license
- Access to a reliable vehicle at the time of hiring and proof of vehicle insurance
- Access to a quiet, private workspace with reliable internet
- Willingness to learn, try new approaches, and adapt as work evolves
Benefits
- Starting annual compensation of $60,000-$65,000
- Plus a rewarding benefits package
- Candidates living in northern or remote communities may be eligible for a Northern Allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer relationship management (CRM) systemsMicrosoft toolsdatabase platformstrauma-informed supportcultural safetyclaim form assistancemental health supportlegal supportadministrative workprivacy and confidentiality
Soft Skills
written communicationverbal communicationrelationship buildingprofessionalismrespectful communicationleadershipadaptabilitywillingness to learnproblem-solvingsafety awareness
Certifications
valid driver’s license