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Mortgages Administrator
Castle Trust BankMortgages Administrator supporting the end-to-end management of mortgage applications at Castle Trust Bank. Acting as a key support point throughout the mortgage application journey.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mortgage applications from initial review to completion, ensuring compliance with business and regulatory standards while delivering exceptional customer service. Strong communication and organizational skills are essential for effectively collaborating with stakeholders and managing a busy workload.
Highest-signal resume keywords
Mortgage Application ManagementCustomer Service ExcellenceStrong Communication SkillsAttention to DetailMortgage Underwriting Process
ATS Keywords
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Hard Skills
Mortgage Application ManagementMortgage Underwriting Process
Soft Skills
Strong Communication SkillsTeam-Focused ApproachAttention to DetailAbility to Prioritize Effectively
Industry Keywords
Financial ServicesRegulatory RequirementsStakeholder Management
About the role
Key responsibilities & impact- Support the end-to-end management of mortgage applications.
- Act as a key point of support throughout the mortgage application journey.
- Help progress cases from initial review through to search, underwriting and completion.
- Work closely with colleagues, brokers and wider stakeholders to ensure applications are managed efficiently.
- Resolve queries promptly and provide a high-quality service to customers.
- Maintain standards, supporting business and regulatory requirements.
Requirements
What you’ll need- Previous experience in financial services or a similar environment.
- Confidence using the telephone and communicating with customers, brokers or stakeholders.
- A strong focus on delivering excellent customer service.
- Excellent attention to detail and the ability to work accurately.
- Strong written and verbal communication skills.
- The ability to manage a busy workload, prioritise effectively and maximise personal productivity.
- A team-focused approach, with a positive attitude and the confidence to challenge constructively.
- Previous experience of the mortgage underwriting process would be advantageous, although training will be provided.
Benefits
Comp & perks- Competitive salary – guide salary £28,000 dependent on experience.
- Annual performance-related bonus based on individual and company performance.
- Generous contributory pension scheme through Hargreaves Lansdown.
- Life assurance.
- 25 days’ annual leave, plus bank holidays, with the option to buy or sell up to 5 additional days.
- An additional paid volunteering day.
- Healthcare benefits through Equipsme.
- Free access to TELUS Health EAP to support health and wellbeing.
- Free eye test vouchers and discounted gym membership.
- Season ticket travel loans, if applicable.
- A supportive, inclusive culture where your contribution matters.