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Quality Assurance Specialist, Operational Risk
Castle Trust BankQuality Assurance & Operational Risk Specialist at Castle Trust Bank supporting operational frameworks and governance. Conducting reviews, identifying risks, and ensuring compliance with regulations in a hybrid environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and Operational Risk within regulated environments, with a strong focus on data analysis, process improvement, and stakeholder engagement. Capable of producing high-quality management information and supporting compliance and governance activities.
Highest-signal resume keywords
Quality AssuranceOperational Risk ManagementData AnalysisRegulatory ComplianceStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementRoot Cause AnalysisIncident LoggingRisk AssessmentManagement Information Production
Soft Skills
Strong CommunicationAttention to DetailProblem-Solving
Industry Keywords
FCA Regulated EnvironmentOperational OversightRisk & ControlGovernance RequirementsThematic Reviews
About the role
Key responsibilities & impact- Conduct quality assurance reviews across operational processes using agreed methodologies.
- Complete call, case and process assessments to evaluate customer outcomes, regulatory compliance and process adherence.
- Participate in calibration activities to ensure consistency and accuracy of QA assessments.
- Identify trends, themes and emerging risks through QA reviews.
- Provide clear, constructive and evidence-based feedback to support performance improvement.
- Maintain accurate records of QA findings in line with governance requirements.
- Support the production of management information and reporting through accurate data capture and analysis.
- Contribute to the continuous enhancement of QA frameworks, processes and templates.
- Support the day-to-day delivery of First Line Operational Risk activities.
- Assist with: Incident and breach logging, Issue assessment and triage, Root Cause Analysis (RCA), Remediation tracking, Evaluation of remediation effectiveness.
- Ensure incidents and issues are accurately recorded and escalated where appropriate.
- Monitor remediation progress and highlight overdue or at-risk actions.
- Identify recurring issues, emerging risks and control weaknesses across the business.
- Support colleagues in understanding and managing operational risks.
- Contribute to thematic reviews, analysis and reporting.
- Produce high-quality management information and reporting for governance forums.
- Collaborate closely with Operations, Risk and Compliance teams.
- Provide meaningful data and insight to support decision-making.
- Support internal audits, regulatory reviews and assurance activities where required.
Requirements
What you’ll need- Experience within Quality Assurance, Operational Risk, Risk & Control, Operational Oversight or similar functions in a regulated environment.
- Experience of First Line risk in a FCA regulated environment.
- Strong understanding of operational processes, controls and risk management principles.
- Experience identifying trends, root causes and process improvement opportunities.
- Strong communication and stakeholder engagement skills.
- Experience producing management information and reporting.
- Excellent analytical and problem-solving capabilities.
- Strong attention to detail and commitment to accuracy.
Benefits
Comp & perks- Competitive salary
- Performance bonus (based on individual and company performance)
- Generous contributory pension through Hargreaves Lansdown
- Life Assurance
- 25 days’ holiday + option to buy/sell 5 days
- Additional paid volunteering day
- Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
- Free access to BHSF Rise EAP to support colleague health and wellbeing
- Gym discounts
- Season ticket travel loans (if applicable)
- A supportive, inclusive culture where your work has real impact