Castle Trust Bank

Service Desk Analyst

Castle Trust Bank

full-time

Posted on:

Location Type: Hybrid

Location: Basingstoke • United Kingdom

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Tech Stack

AzureCloudDNSTCP/IP

About the role

  • Provide friendly, high-quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications.
  • Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users.
  • Manage user account creation, moves and changes across our IT systems.
  • Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first-time fix rate.
  • Support a hybrid multi-cloud environment and contribute to ongoing service improvements.
  • Produce clear and accurate documentation, knowledge articles and process notes.
  • Carry out routine system checks and contribute to project work across the Bank.
  • Provide monthly onsite support in our London office and participate in the out of hours on-call rota.

Requirements

  • Strong working knowledge of Windows 11 and M365.
  • Proven experience with device builds, configuration and management (Autopilot, InTune).
  • Experience supporting tablets, mobiles, and corporate device estates.
  • Understanding of Active Directory and Azure Active Directory (Entra).
  • Basic PowerShell scripting skills.
  • Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN).
  • Experience with core services such as File & Print, NTFS permissions, and GPOs.
Benefits
  • Competitive salary
  • Performance bonus (based on individual and company performance)
  • Generous contributory pension through Hargreaves Lansdown
  • Life Assurance
  • 25 days’ holiday + option to buy/sell 5 days
  • Additional paid volunteering day
  • Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
  • Free access to BHSF Rise EAP to support colleague health and wellbeing
  • Gym discounts
  • Season ticket travel loans (if applicable)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 11M365device buildsconfigurationmanagementAutopilotInTunePowerShellActive DirectoryAzure Active Directory
Soft Skills
customer supportincident resolutionservice request managementdocumentationcommunicationproblem-solvingteam collaborationattention to detailtime managementadaptability