Client Success Coordinator

CAST

Client Success Coordinator overseeing advertising campaigns for City Cast's local podcasts. Managing post-sale processes and ensuring excellence in client communication and service.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Work with city-based sales executives for intake, scheduling, client communication, and post-campaign reporting for podcast, newsletter, and social advertising
Manage all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
Maintain ad planner and communicate with staff responsible for ad creative
Manage post-sale ad tools within platforms such as megaphone, Sanity, and Instagram, as well as be able to troubleshoot
Ensure that all deadlines for ad assets are met for both the advertisers and the city teams
Ensure city teams are notified and aware of expectations and requirements for each campaign in a clear and timely manner
Proactively identifies opportunities for account growth, renewal & upsell
Outstanding communication, organization, and project management skills with obsessive attention to detail
Takes pride in delivering exceptional customer service

Requirements

What you’ll need

Minimum three years of experience in a professional workplace setting.
Excellent attention to detail and follow-through skills
Strong stakeholder management skills
Strong written and verbal communication skills
Excellent organizational skills and aptitude for learning new processes and technologies
Familiarity with project management tools such as Airtable
Familiarity with CRMs such as Hubspot
Excitement about working in a nimble, casual, but intense startup environment.
Familiarity with digital advertising and podcasting is a plus
Prior experience in a client facing role
Experience working at a high volume, managing multiple campaigns at once
Demonstrated ability to work independently, prioritize tasks, and manage time effectively
Initiative to take on responsibilities and drive projects forward with minimal supervision

Benefits

Comp & perks

This position is full-time and remote, with excellent benefits.
The salary range is $55,000-$65,000 depending on experience, and includes sales commission in addition to salary.
City Cast is an equal opportunity employer committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions.
Read about our mission and core values here.
We encourage everyone to apply.

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Hard Skills & Tools

project managementdigital advertisingpodcastingcampaign managementclient communicationreportingtroubleshooting

Soft Skills

attention to detailorganizationcommunicationstakeholder managementcustomer serviceinitiativetime management