CaseWorthy, Inc.

Security Analyst

• Conduct regular security assessments and audits of systems and networks to identify vulnerabilities and risks.
• Monitor and analyze security threats and incidents and provide recommendations for remediation.
• Assist with the implementation of internal controls to maintain compliance with regulatory and statutory security frameworks (e.g., NIST, SOC 2, HITRUST).
• Collaborate with other IT teams to ensure security is integrated into all aspects of the company's technology infrastructure.
• Develop and implement security policies and procedures.
• Participate in incident response and disaster recovery planning.
• Stay up to date with the latest security threats, trends, and technologies, and make recommendations to improve our security posture.
• Research/evaluate emerging cyber security threats and ways to manage them.
• Plan for disaster recovery and create contingency plans in the event of any security breaches.
• Test and evaluate security products.
• Design new security systems or upgrade existing ones.
• Use advanced analytic tools to determine emerging threat patterns and vulnerabilities.
• Engage in 'ethical hacking', for example, simulating security breaches.
• Identify potential weaknesses and implement measures, such as firewalls and encryption.
• Monitor identity and access management, including monitoring for abuse of permissions by authorized system users.
• Consult with stakeholders in relation to cyber security issues and provide future recommendations.
• Generate reports for both technical and non-technical staff and stakeholders.
• Maintain an information security risk register and assist with internal and external audits relating to information security.
• Assist with the creation, maintenance, and delivery of cyber security awareness training for colleagues.
• Performs other related duties as assigned.

Senior Cybersecurity Analyst

Customer Support

• Receive, investigate, and respond to customer inquiries in a thorough and timely manner.
• Track open tickets that require follow-up, driving those items to resolution.
• Document customer interaction within each support ticket.
• Distinguish between user errors, bugs, and platform enhancement requests.
• Decide when to escalate support tickets to another level or organization and ensure that those escalations are completed effectively and efficiently.
• Develop and maintain support resources and documentation, including knowledge base articles, manual updates, etc.
• Relay feedback on the product to the Product team.
• Test new releases in a testing environment as requested by Test team.
• Participate in periodic on-call rotation for after-hours emergency support calls.
• Ability to travel nationwide, up to 10% annually.
• Performs other duties as assigned.

Customer Support Specialist I

Events

• Stay current with industry trends, competitor tradeshow attendance, and new opportunities.
• Align event strategy with CaseWorthy’s product roadmap and GTM priorities.
• Manage all event logistics including registration, booth setup, and shipping.
• Develop and maintain standard event campaign templates and SOPs.
• Track all event expenses and ensure accountability for attendee reporting.
• Develop creative strategies to attract booth traffic and generate leads.
• Lead pre- and post-event planning calls with stakeholders.
• Evaluate and manage CaseWorthy-hosted special events to maximize time with customers and prospects at tradeshows.

Senior Cybersecurity Analyst

Customer Support Specialist I

Marketing Events Specialist