Technical Program Manager

• Define and Drive Platform Initiatives
• Lead product planning and roadmap definition for key platform services such as APIs, data pipelines, and integration frameworks.
• Translate high-level platform vision into actionable requirements, ensuring alignment with business goals and technical feasibility.
• Partner closely with engineering leads to co-own backlog prioritization, technical trade-offs, and delivery sequencing.
• Define success metrics and ensure initiatives deliver measurable improvements in platform performance and developer experience.
• Collaborate with cross-functional teams to identify platform gaps and design solutions that enable reuse and interoperability.
• Work with architecture teams to evolve Caseware’s platform standards and service models.
• Act as liaison between Core Platform and vertical product teams, ensuring consistent adoption and implementation of shared capabilities.
• Lead execution of multi-sprint, cross-team platform initiatives with clear milestones, risk management, and progress tracking.
• Maintain detailed documentation and partner enablement resources (e.g., API specs, integration guides).
• Monitor service performance and reliability metrics, driving continuous improvement.
• Support and mentor Product Managers within the team, providing feedback on requirements, stakeholder communication, and execution.
• Collaborate with the Principal Product Managers to evolve best practices, KPIs, and operating rhythms for the Core Platform team.
• Contribute to strategic planning and quarterly reviews with data-driven recommendations.

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