Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative providing outstanding service to customers in the sustainability field. Engaging with calls and inquiries to resolve issues efficiently while supporting the company's mission.

Posted 5/20/2026full-timeClifton Park • New York • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provides outstanding service to customers by responding to a high level of inbound customer calls, inquiries, and requests which may require research and investigation to reach resolution.
Actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful, and courteous manner.
Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations as needed.
Builds instant rapport with customers and lasting relationships with call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of topics presented by customers.
Understands and strives to meet/exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and learning opportunities to expand knowledge.

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Outstanding relationship management skills
Excellent listening, communication, and problem solving skills
Ability to identify and develop sales opportunities
Demonstrated proficiency with Microsoft Office
Typing proficient
Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software.

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways
More.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinside salessales recommendationsproblem solvingactive listeningtyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software

Soft Skills

relationship managementcommunicationteam collaborationcustomer engagementcourtesytrust buildingreliabilityescalation managementresearch skills

Certifications

high school diplomaGED