Digital Customer Care Representative

Casella Waste Systems, Inc.

Digital Customer Care Representative delivering exceptional customer service through digital channels. Handling inquiries and supporting growth opportunities in the waste and recycling industry.

Posted 5/17/2026full-timeRemote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Responds to customer inquiries via email, text chat and digital media regarding waste and recycling services
Researches and resolves questions or complaints, referring to internal or external experts when necessary
Provides clear, accurate information about service offerings, container sizes, pickup schedules, and recycling guidelines
Engages with customers across digital channels—using integrated support tools to deliver prompt, personalized assistance
Uses digital dashboards and CRM systems to log interactions, monitor service issues, and proactively identify opportunities to enhance customer satisfaction
Refers unresolved or complex issues, including potential sales opportunities, to appropriate internal departments

Requirements

What you’ll need

High school diploma or GED
2 to 4 years of experience in a business or office setting
Excellent relationship management, listening, and problem-solving skills
Strong oral and written communication abilities
Customer-focused mindset
Proficiency in Microsoft Office
Ability to work collaboratively in a team environment
Comfortable handling basic issues independently and referring complex matters to senior staff
Working knowledge of the subject matter

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeCRM systemsdigital dashboards

Soft Skills

relationship managementlisteningproblem-solvingoral communicationwritten communicationcustomer-focused mindsetcollaborationindependent problem handling

Certifications

high school diplomaGED