Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative providing outstanding service to customers by handling inbound calls and inquiries. Engaging customers and striving to meet call center metrics while supporting sustainability efforts.

Posted 5/6/2026full-timeRemote • Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide outstanding service to customers by responding to a high volume of inbound customer calls, inquiries, and requests
Engage customers to ensure a complete understanding of issues, providing accurate and efficient responses
Build instant rapport with customers and lasting relationships with team members
Utilize job-specific software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
Assess needs and make sales recommendations for products or services
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Outstanding relationship management skills
Excellent listening communication and problem-solving skills
Ability to identify and develop sales opportunities
Proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamic for CRM or similar software systems

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways
and More.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salessales recommendationstyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software

Soft Skills

relationship managementlistening skillscommunication skillsproblem-solving skillsteam collaborationcustomer engagement

Certifications

high school diplomaGED