Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative providing outstanding customer service by handling inbound calls and inquiries. Engaging with customers to resolve issues while using technical software tools.

Posted 4/29/2026full-timeWindham • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provides outstanding service to customers by responding to inbound customer calls, inquiries, and requests
Engages customers to ensure understanding of issues and provides accurate responses
Builds rapport and lasting relationships with customers
Utilizes software, databases, scripts, and tools for addressing customer inquiries
Strives to meet or exceed call center metrics while providing excellent customer service
Engages with customers to assess needs and makes sales recommendations
Participates in training and learning opportunities

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Outstanding relationship management skills
Excellent listening communication and problem solving skills
Ability to identify and develop sales opportunities
Proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamic for CRM or similar software systems

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salestyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software

Soft Skills

relationship managementlistening skillscommunication skillsproblem solvingcollaborative teamworksales opportunity identification

Certifications

high school diplomaGED