Customer Care Representative

Casella Waste Systems, Inc.

Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.

Posted 4/21/2026full-timeMt Morris • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide outstanding service to customers by addressing inquiries and requests
Respond efficiently and accurately to customers' concerns
Build rapport with customers and maintain lasting relationships
Meet or exceed call center metrics and provide excellent customer service
Engage with customers to assess needs and make sales recommendations
Participate in training and learning opportunities to expand knowledge

Requirements

What you’ll need

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team
Legally eligible to work in the US
Advanced degree or relevant sales certifications preferred
Outstanding relationship management skills
Proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamics for CRM or similar software systems

Benefits

Comp & perks

Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceinside salestyping proficiencyMicrosoft OfficeMicrosoft DynamicsCRM software

Soft Skills

relationship managementteamworkcommunicationcustomer engagementproblem-solving

Certifications

sales certifications