Senior Implementation Manager
Case Status®
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Job Level
About the role
- Lead implementations, including oversight of the project plan, stakeholder management and timeline
- Serves as expert consultant regarding product set-up/configuration, functionality, and best practices
- Conducts discovery sessions with new customers, in particular engaging the firms’ Case Status key users and decision makers.
- Demonstrates strong consultative and advisory skills to drive confident buyers and product stickiness
- Develops implementation project plans and maintains documentation and timeline of implementation projects and customer sentiment along the way
- Utilizes rolling implementation metrics to improve processes and tweak touch points to drive results
- Delivers prescriptive and consultative product sessions for internal firm project owners, setting the scene for a smooth transition for all users to receive full functionality training once transferred to the Software Trainer
- Serves as liaison to Sales, Software Trainers, and Account Managers, cascading information regarding implementation projects as applicable including scoping and planning for enterprise customers
- Develops and maintains systematic communication of product feedback and requests with the Product team
- Maintains consistent and competent usage of our internal tools to run the business effectively (CRM, Data tools, project management tools, etc.)
Requirements
- 4+ years’ experience in a project management or implementation type role, preferably in the technology world
- Detailed product functionality knowledge
- Outstanding verbal and written communication skills, with demonstrated executive presence
- Strong organizational skills, including ability to follow processes and needs for consulting sessions
- Strong analytical approach to determine advantageous solutions for our business and the customer
- Strong attention to detail and process
Benefits
- Unlimited Paid Time Off (with manager approval and after a short period of employment)
- Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
- Monthly reimbursement allowance for health and wellness purchases
- Matching 401(k) contribution program after 3 months of employment
- Incentives for ownership in Case Status through its stock option plan (subject to board approval)
- Quarterly recharge days, 11 company-paid holidays, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementimplementationproduct configurationproduct functionalityconsultative skillsanalytical skillsprocess improvementdocumentationcustomer sentiment analysiscommunication
Soft skills
stakeholder managementorganizational skillsverbal communicationwritten communicationexecutive presenceattention to detailconsultingadvisory skillsinterpersonal skillsproblem-solving