Senior Implementation Manager
Case Status®
full-time
Posted on:
Location Type: Remote
Location: South Carolina • United States
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Job Level
About the role
- Lead implementations, including oversight of the project plan, stakeholder management and timeline
- Serves as expert consultant regarding product set-up/configuration, functionality, and best practices
- Conducts discovery sessions with new customers, in particular engaging the firms’ Case Status key users and decision makers.
- Demonstrates strong consultative and advisory skills to drive confident buyers and product stickiness
- Develops implementation project plans and maintains documentation and timeline of implementation projects and customer sentiment along the way
- Utilizes rolling implementation metrics to improve processes and tweak touch points to drive results
- Delivers prescriptive and consultative product sessions for internal firm project owners, setting the scene for a smooth transition for all users to receive full functionality training once transferred to the Software Trainer
- Serves as liaison to Sales, Software Trainers, and Account Managers, cascading information regarding implementation projects as applicable including scoping and planning for enterprise customers
- Develops and maintains systematic communication of product feedback and requests with the Product team
- Maintains consistent and competent usage of our internal tools to run the business effectively (CRM, Data tools, project management tools, etc.)
Requirements
- 4+ years’ experience in a project management or implementation type role, preferably in the technology world
- Detailed product functionality knowledge
- Outstanding verbal and written communication skills, with demonstrated executive presence
- Strong organizational skills, including ability to follow processes and needs for consulting sessions
- Strong analytical approach to determine advantageous solutions for our business and the customer
- Strong attention to detail and process
Benefits
- Unlimited Paid Time Off (with manager approval and after a short period of employment)
- Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
- Monthly reimbursement allowance for health and wellness purchases
- Matching 401(k) contribution program after 3 months of employment
- Incentives for ownership in Case Status through its stock option plan (subject to board approval)
- Quarterly recharge days, 11 company-paid holidays, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementimplementationproduct configurationproduct functionalityconsultative skillsanalytical skillsprocess improvementdocumentationcustomer sentiment analysiscommunication
Soft Skills
stakeholder managementorganizational skillsverbal communicationwritten communicationexecutive presenceattention to detailconsultingadvisory skillsinterpersonal skillsproblem-solving