Support Application Developer

Case IQ

Software Application Developer supporting Case IQ’s workplace-risk management SaaS platform. Building and debugging JavaScript applications while resolving customer issues and improving support outcomes.

Posted 8/10/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £60,000 - £65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates full-stack development capabilities with a strong foundation in JavaScript, HTML5, and CSS3, while effectively managing customer support workflows and maintaining high standards of security and compliance.

Highest-signal resume keywords

Full-Stack DevelopmentJavaScript Application DevelopmentSQL Database ManagementTechnical SupportSecurity and Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptNode.jsBackbone.jsHTML5CSS3SQLPostgreSQLRedisElasticsearchMocha

Soft Skills

Excellent Communication SkillsProblem SolvingMentoring

Tools & Technologies

GitHubNGINXDockerLinux

Industry Keywords

SecurityConfidentialityComplianceCustomer SupportWeb Applications

Tech Stack

Tools & technologies

BootstrapDockerElasticSearchJavaScriptjQueryLinuxMochaNGINXNode.jsPostgresRedisSQL

About the role

Key responsibilities & impact

Provide full-stack development using JavaScript with Node.js and Backbone.js
Modify data and update database structures for an SQL-type database
Review and complete assigned tickets while managing the feedback loop as needed
Provide technical support to customers via email and phone
Acknowledge and resolve customer requests within SLAs
Debug reported application issues and test and verify changes
Update and manage GitHub branches and changes
Use a Linux-based operating system to manage and deploy application changes via Docker
Contribute to product evolution and acquire new knowledge to improve the support offering
Maintain and promote high standards of security, confidentiality, and compliance
Complete onboarding, role-specific training, and security/compliance expectations
Handle customer requests and support workflows, document work, and escalate issues timely
Resolve common issues independently and maintain accurate case notes
Improve response quality, documentation, knowledge content, recurring issue visibility, or customer satisfaction
Strengthen support quality, efficiency, and cross-functional problem solving; help mentor junior developers and collaborate within the team

Requirements

What you’ll need

Graduate of a university or college computer science program
Strong basis in building web applications using JavaScript, HTML5, and CSS3
Excellent verbal and written communication skills
Superior command of English
Eagerness to constantly learn and apply new technologies
Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, Elasticsearch, Mocha, and Git
Portfolio, demos, or published JavaScript code on GitHub are an asset
Ability to maintain security, confidentiality, and compliance when handling company systems, customer information, and internal processes

Benefits

Comp & perks

Work remotely within a flexible work environment
Competitive company-paid benefits plan starting day 1
Generous professional development budget
RRSP/ 401k matching program
Half-day Fridays in the summer