Product Manager, Subject Matter Expert
Casa Meta, Lda
full-time
Posted on:
Location Type: Hybrid
Location: North Carolina • United States
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About the role
- Conduct comprehensive assessments of existing processes, workflows, and systems to identify areas for improvement and changes required for success in new customer segments
- Develop and maintain detailed process maps, value stream maps, and standard operating procedures (SOPs) to ensure clarity and consistency
- Collaborate with stakeholders to define project scopes, objectives, timelines, and success metrics
- Lead program and product development for new customer segments, including gathering voice-of-customer inputs, pricing expectations, and segment-level profitability
- Build business plans and ROI metrics for sustained profitable growth in new segments
- Develop customer target lists and lead initial outreach efforts
- Support change management initiatives by communicating project goals, progress, and outcomes effectively to all stakeholders
- Develop internal training programs required for successful customer integration.
Requirements
- Bachelor’s degree in biology or related scientific field
- 10+ years of proven experience in process improvement, operations optimization, manufacturing engineering, or operations optimization
- Master’s degree in relevant field preferred
- Recognized subject matter expert with advanced knowledge in biorepository and biobank process design, sample management, sample sequencing, and process validation
- Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously
- Demonstrated leadership skills in coaching, reviewing, and delegating work in a matrix organization
- Excellent communication and interpersonal skills to collaborate effectively across cross-functional teams and engage stakeholders at all levels
- Proficiency in laboratory information management systems (LIMS), and Microsoft Office Suite.
Benefits
- Equal opportunity employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementoperations optimizationmanufacturing engineeringbiorepository process designbiobank process designsample managementsample sequencingprocess validationproject managementROI metrics
Soft Skills
leadershipcoachingcommunicationinterpersonal skillscollaborationstakeholder engagementproject scope definitionchange managementteam managementmulti-project management
Certifications
Bachelor’s degree in biologyMaster’s degree in relevant field