Casa de Montecristo

Sales

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results.
• Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store.
• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image.
• Ensures a comfortable, responsible and safe environment.
• Other duties as assigned.

Sales Associate

Manager

• Achieves overall sales, KPI and profit goals of his/ her assigned location.
• Manages the complete operations of the store as an on-the-floor leader.
• Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner.
• Delegates tasks appropriately and holds team accountable.
• Models and ensures all Casa de Montecristo policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Ensure compliance to all state and local regulations.
• Maintains a comfortable, responsible and safe environment.
• Analyzes and measures retail business trends.
• Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Full P&L responsibility.
• Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.
• Manages inventory, controls shrink and retail supply expenses.
• Recruit, train and lead a team of top performing associates.
• Challenges and inspires others to achieve and execute sales driving initiatives.
• Monitors and manages store staffing levels, proactively and according to the needs of the business.
• Maintains an active performance development process.
• Provides coaching in the moment and performance feedback to employees.
• Conducts formal performance reviews consulting with HR.
• Acts as an ambassador for the brand within his/her market.
• Responsible for the location’s external relations within the competitive environment.
• Active participant in local networking, marketing, events and activities.
• Maintains visual standards to support the brand image.
• Demonstrates an energetic, persistent and professional demeanor at all times.
• Other duties as assigned by the Market Manager.

Manager – General

Account Executive

• Contact prospective customers from approved list by telephone or email
• Use product knowledge to showcase the promotions being offered
• Use Business Intelligence tools to track progress with new prospects
• Report performance against weekly sales goals and objectives to Manager
• Maintain regular contact with existing clients to discuss business needs and goals
• Solicit tobacco related orders to maintain adequately supplied Santa Clara inventory in all accounts
• Introduce new brands, sizes and packing to all accounts and customer contacts made
• Develop and maintain business relationships with B2B customers
• Quote prices to B2B customers, evaluate profits & margins, up sell, provide excellent customer service, process orders
• Prepare daily business recap of contacts/transactions made for manager’s review

Sales Associate

Manager – General

B2B Sales Representative