Casa de Montecristo

Sales

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results.
• Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store.
• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image.
• Ensures a comfortable, responsible and safe environment.
• Other duties as assigned.

Sales Associate

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers.
• Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results.
• Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store.
• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image.
• Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Manager

• Achieves overall sales, KPI and profit goals of his/ her assigned location
• Manages the complete operations of the store as an on-the-floor leader
• Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner
• Delegates tasks appropriately and holds team accountable
• Models and ensures all Casa de Montecristo policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
• Ensure compliance to all state and local regulations
• Maintains a comfortable, responsible and safe environment
• Analyzes and measures retail business trends
• Seeks opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships
• Full P&L responsibility
• Monitors all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives
• Manages inventory, controls shrink and retail supply expenses
• Recruit, train and lead a team of top performing associates
• Challenges and inspires others to achieve and execute sales driving initiatives
• Monitors and manages store staffing levels, proactively and according to the needs of the business
• Maintains an active performance development process
• Provides coaching in the moment and performance feedback to employees
• Conducts formal performance reviews consulting with HR
• Acts as an ambassador for the brand within his/her market
• Responsible for the location’s external relations within the competitive environment
• Active participant in local networking, marketing, events and activities
• Maintains visual standards to support the brand image
• Demonstrates an energetic, persistent and professional demeanor at all times
• Other duties as assigned by the Market Manager.

General Manager

• Achieves overall sales, KPI and profit goals of his/ her assigned location.
• Manages day to day operations of the store as an on-the-floor leader.
• Performs all functions and ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner.
• Delegates tasks appropriately and holds team accountable.
• Models and ensures all Casa de Montecristo policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Ensure compliance to all state and local regulations.
• Maintains a comfortable, responsible and safe environment.
• Analyzes store reporting to identify opportunities and implements plans to increase topline retail sales and profitability through product education, events, and outside partnerships.
• Partners with store leadership team to ensure all expenses and costs within the store to achieve positive store contribution and be in line with the set budget objectives.
• Assists Store Manager to recruit, train and lead a team of top performing associates.
• Challenges and inspires others to achieve and execute sales driving initiatives.
• Monitors and manages store staffing levels, proactively and according to the needs of the business.
• Provides coaching in the moment and performance feedback to employees.
• Acts as an ambassador for the brand within his/her market.
• Active participant in local networking, marketing, events and activities.
• Must be able to effectively communicate both verbally and written, across the organization.
• Maintains visual standards to support the brand image.
• Demonstrates an energetic, persistent and professional demeanor.

Assistant Manager

• Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
• Serves as a Casa de Montecristo brand ambassador
• Build relationships with customers
• Proactively and effectively communicate product features and benefits, as well as promotional information
• Demonstrate a tenacious drive for results
• Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals
• Challenges and inspires others to achieve and execute sales driving initiatives
• Develop and maintain strong knowledge of Casa de Montecristo products
• Assists in leading the complete operations of the store
• Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner
• Trains and delegates tasks appropriately
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs)
• Responsible for daily opening and closing activities within the location, including maintaining cash counts and till reconciliation
• Accountable for leading a team of associates in compliance to state and local regulations
• Maintains visual and cleanliness standards to support the brand image
• Ensures a comfortable, responsible and safe environment
• Other duties as assigned

Sales Associate – Lead

Call Center Representative

• Places orders for customers and ensuring they have the best shopping experience possible
• Communicates new website features to customers (JR Plus, Cigar of the Month Club, Shop JR app. Loyalty program, Bonus Buys available, etc.)
• Up sell product to customers (Example – Bonus Buy, Subscription, and other products and services)
• Participate in weekly training
• Participate in ongoing sales and customer service coaching’s
• Provide best-in-class customer service
• Answer e-mails tickets that come in through salesforce as assigned
• Provide online chat (LiveChat) customer service as needed
• Flag items suspected of Fraud and forward to Leads/Supervisors
• Handle escalated calls when necessary
• Notify team leads and/or helpdesk of any system related issues being communicated by customers
• Other duties and responsibilities as assigned

• Assist customers in selecting products
• Manage inventory and restock shelves
• Maintain a clean and organized store environment

• Achieves overall sales, KPI, and profit goals of assigned locations
• Manages operations of 'home' store and staff development
• Analyzes retail business trends and implements plans
• Full P&L responsibility for assigned locations
• Recruits and trains top-performing teams
• Monitors and manages store staffing levels
• Acts as an ambassador for the brand within the market

Sales Associate

Sales Associate

General Manager

Sales Associate

Sales Associate

Sales Associate

Assistant Manager

Sales Associate – Lead

Sales Associate

Call Center Representative

Sales Associate

Sales Associate

Regional Manager – North