Crisis Intervention Virtual Assistant

CASA DE LA FAMILIA

Virtual Assistant supporting crisis intervention hotline for Casa de la Familia. Providing critical administrative support and assistance to individuals experiencing domestic violence.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer and manage crisis hotline calls, providing immediate support and assistance.
Triage and assess the needs of callers to provide appropriate crisis intervention.
Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services.
Document all calls and interventions accurately in the EHR -system.
Organize and schedule follow-up appointments and check-ins as needed.
Plan and prepare detailed reports on hotline activities and interventions.
Write and distribute emails, correspondence memos, letters, and forms related to crisis management.
Develop and maintain a digital filing system for confidential records and reports.
Update and maintain hotline policies and procedures, ensuring they are accessible to all staff.
Provide administrative support to the crisis intervention team and other departments as needed.
Act as the point of contact for internal and external clients regarding crisis intervention services.
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements

What you’ll need

Bilingual (English/Spanish)
Courses in psychology, sociology, or related fields are highly preferred.
Must be willing to work night shifts and weekends to support the 24/7 operation.
Experience in a mental health or crisis intervention setting is a plus.
Ability to remain calm and composed in high-stress situations.

Benefits

Comp & perks

Crisis intervention support
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

crisis interventionEHR systemreport writingdigital filing systemappointment scheduling

Soft Skills

bilingualcalm under pressurecommunicationorganizationaladministrative support