Virtual Assistant – Hotline Crisis Intervention

CASA DE LA FAMILIA

Virtual Assistant providing support for a crisis intervention hotline, assisting individuals experiencing domestic violence. Managing calls and directing individuals to appropriate resources within a 24/7 operation.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer and manage crisis hotline calls, providing immediate support and assistance.
Triage and assess the needs of callers to provide appropriate crisis intervention.
Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services.
Document all calls and interventions accurately in the EHR-system.
Organize and schedule follow-up appointments and check-ins as needed.
Plan and prepare detailed reports on hotline activities and interventions.
Write and distribute emails, correspondence memos, letters, and forms related to crisis management.
Develop and maintain a digital filing system for confidential records and reports.
Update and maintain hotline policies and procedures, ensuring they are accessible to all staff.
Provide administrative support to the crisis intervention team and other departments as needed.
Act as the point of contact for internal and external clients regarding crisis intervention services.
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements

What you’ll need

Bilingual (English/Spanish)
Courses in psychology, sociology, or related fields are highly preferred.
Must be willing to work night shifts and weekends to support the 24/7 operation.
Experience in a mental health or crisis intervention setting is a plus.
Ability to remain calm and composed in high-stress situations.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crisis interventionEHR-system documentationreport writingdigital filing system managementappointment scheduling

Soft Skills

calmness under pressurecommunicationorganizational skillsinterpersonal skillsadministrative support