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Senior Service Manager
Casa CentralSenior Service Manager coordinating and facilitating senior services program operations, overseeing quality improvement activities, and ensuring compliance with regulations.
About the role
Key responsibilities & impact- Coordinates and facilitates all aspects of the program’s performance and quality improvement activities
- Assists in the coordination and monitoring of day-to-day service delivery and program operations
- Provides direction and leadership to staff to ensure full compliance with all Administrative Codes that govern the Illinois Department on Aging (IDOA)
- Maintains thorough knowledge of IDOA Adm. Code Title 89
- Ensures that all participant, private pay participant, and program-level personnel files are well organized, accurate and up-to-date
- Supports the billing specialists with IDOA/MCO billing processes
- Responsible for assisting the Director in monitoring and providing ongoing tracking data pertaining to service utilization
- Provides consultation to program staff regarding participant issues to support problem resolution
- Plans, develops, organizes, implements, and directs all day-to-day performance and quality improvement activities
- Collects, maintains and manages all necessary statistical and program data related to participant service delivery
- Analyzes trends or innovations within the HCS and ADS sectors and provides recommendations to Director
- Participates in regular supervision with Director, to discuss service delivery, personnel and/or other issues
- Nurtures positive and collaborative working relationships with other agency staff.
Requirements
What you’ll need- Must possess a bachelor’s degree in Social Work, health or human services or related field, from an accredited college or university
- Prior experience working in the in-home care services field, and with older adult populations, is strongly preferred
- Prior supervisory and/or program management experience is also preferred
- Bilingual in Spanish and English required
- Computer literacy is required.
- Must be proficient in the use of Microsoft Office applications including Outlook, Word, Publisher and Excel, to enter and retrieve data as needed.
- College-level math skills are required
- Must have the ability to accurately prepare and analyze data, including fiscal and statistical reports.
Benefits
Comp & perks- Eligible for remote work and requires the use of personal mobile phone
- Must possess a personal cellphone and be able to respond during working and non-working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprogram managementquality improvementstatistical reportingbilling processesservice deliverycompliance monitoringmathematics
Soft Skills
leadershipproblem resolutioncollaborationcommunication
Certifications
bachelor's degree in Social Workbachelor's degree in health servicesbachelor's degree in human services