Account Manager

Carwow.es

Account Manager at Carwow, focusing on understanding brands and enhancing dealer partner performance. Building strong relationships and providing insights to improve return on investment.

Posted 5/19/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.

Requirements

What you’ll need

Excellent communication skills are essential, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
You excel at fostering connections through proactive outreach via phone calls and in-person client meetings.
A consultative and creative problem solver, you take the time to understand each client’s business, offering tailored solutions to address their challenges.
Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners, driving value for both the dealer partner and Carwow.
Self-motivated, proactive, and results-driven; you take ownership of your own performance without the need for micromanagement.
You ruthlessly prioritise the highest-impact tasks that drive business results while effectively managing the expectations of multiple stakeholders.
A collaborative team player who works seamlessly with colleagues, particularly our field-based Partner Success team, to achieve common targets.
Adaptable and resilient, you thrive in a fast-paced environment and quickly adjust to evolving priorities.
Proficient in handling and analysing basic data using Excel/Google sheets.
While automotive experience is not required, familiarity with digital marketing is highly advantageous.

Benefits

Comp & perks

Hybrid working
Competitive salary to fund that dream holiday to Bali
Matched pension contributions for a peaceful retirement
Share options - when we thrive, so do you!
Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
Life Assurance for (even more) peace of mind
Monthly coaching sessions with Spill - our mental wellbeing partner
Enhanced holiday package, plus Bank Holidays
28 days annual leave
1 day for your wedding
1 day off when you move house - because moving is hard enough without work!
For your third year anniversary, get 30 days of annual leave per year
For your tenth year anniversary, get 35 days of annual leave per year
Option to buy 3 extra days of holiday per year
Work from abroad for a month
Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
Bubble childcare support and discounted nanny fees for little ones
The latest tech (Macbook or Surface) to power your gif-sending talents
Up to £500/€550 home office allowance for that massage chair you’ve been talking about
Generous learning and development budget to help you master your craft
Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
Refer a friend, get paid. Repeat for infinite money

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

performance analysisprocess improvementsupsellingdata analysis

Soft Skills

communicationrelationship buildingproblem solvingself-motivatedresults-drivenprioritizationcollaborationadaptabilityresilience