Director, Continuous Improvement

Cart.com

Director driving Lean process improvements, productivity, and client satisfaction across Cart.com’s fulfillment operations. Based primarily in Groveport, Ohio, partnering across sites, clients, and corporate functions without direct people management.

Posted 8/5/2026full-timeGroveport • Ohio • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Lean methodologies, including Kaizen and Six Sigma, to drive operational improvements and enhance productivity in fulfillment and distribution environments. Proven ability to analyze performance data, influence stakeholders, and implement standardized procedures for continuous improvement.

Highest-signal resume keywords

Lean MethodologiesOperational Improvement InitiativesWarehouse Management SystemsData-Driven RecommendationsBusiness Case Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Continuous ImprovementRoot Cause AnalysisValue Stream MappingLabor Efficiency ImprovementOperational KPI TrackingProcess MappingAutomation ImplementationFulfillment OperationsData AnalysisPerformance Monitoring

Soft Skills

CollaborationCoachingInfluencing StakeholdersProblem-SolvingTeam Effectiveness

Tools & Technologies

Labor Management ToolsOperational Reporting PlatformsWarehouse Management Systems

Industry Keywords

FulfillmentDistributionSupply ChainLogisticsManufacturing3PLHigh-Volume Distribution

About the role

Key responsibilities & impact

Partner with fulfillment site leadership to identify, prioritize, and execute continuous improvement initiatives
Improve productivity, quality, safety, customer outcomes, labor-to-revenue performance, throughput, order accuracy, inventory accuracy, and service-level attainment
Analyze operational performance data to identify trends, root causes, bottlenecks, and optimization opportunities
Lead Kaizen events, process mapping, root cause analyses, and other Lean methodologies
Develop and implement standardized operating procedures and best practices across fulfillment centers
Collaborate with clients and operational leadership to improve service delivery and client relationships
Partner with Operations, Engineering, IT, Finance, HR, and Customer Success teams on scalable improvements
Support new client launches, process transitions, and operational readiness initiatives
Build business cases and ROI analyses for improvement opportunities, technology investments, and automation
Monitor and communicate project progress, KPIs, and realized business impact to leadership
Coach leaders and teams on Lean principles, problem-solving, and accountability
Identify improvements to employee engagement, retention, team effectiveness, and operational consistency

Requirements

What you’ll need

Candidates must live in or around Groveport, Ohio
7+ years of experience in fulfillment, distribution, supply chain, logistics, manufacturing, or continuous improvement environments using automation
3+ years of experience within a 3PL, fulfillment, or high-volume distribution operation
Proven success influencing executive stakeholders through data-driven recommendations, business cases, and operational analyses
Proven track record leading operational improvement initiatives with measurable gains
Experience with Lean, Six Sigma, Kaizen, Value Stream Mapping, Root Cause Analysis, or similar methodologies
Demonstrated success improving labor efficiency, workforce productivity, and operational KPIs in warehouse or distribution environments
Experience partnering with senior operational leaders and influencing change across complex organizations
Strong working knowledge of Warehouse Management Systems, labor management tools, and operational reporting platforms
Experience building business cases, developing ROI analyses, and tracking benefits realization
Ability to manage multiple cross-functional initiatives through implementation and sustainment
Willingness to work overtime as needed
Ability to work primarily in the Groveport fulfillment facility and handle frequent standing, walking, bending, stooping, and reaching
Occasional ability to lift and carry up to 50 lbs
Must be eligible to work in the United States; Cart.com does not sponsor or transfer visas

Benefits

Comp & perks

Flexible schedule based on the needs of the business
Opportunity to work with AI-assisted processes and tools
Equal opportunity and inclusive work environment