Cart.com

Senior Ecommerce Operations Manager

Cart.com

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

Senior

About the role

  • Clearly understand and manage existing scopes of work; ensuring all deliverables are met in a timely fashion and monitoring for scope creep
  • Assist with billing and payment setup and manage all invoices and reconciliations and be responsible for timely updates and billings both internally and externally
  • Onboarding and monitoring Payment Processors for all managed ecommerce sites
  • Understand current tax structures and ensure all taxes are properly managed for client
  • Work with internal media teams to ensure all client accounts are migrated properly and all payments are tracked properly
  • Create and update appropriate reports from various sales channels and POS platforms
  • Perform monthly MOR reconciliations across multiple client accounts
  • Investigate and resolve reconciliation breaks in a timely and accurate manner
  • Assist in improving reconciliation processes through automation and system enhancements
  • Maintain proper documentation for audit and control purposes
  • Forecast end of month fees to track against service line P&L and have a deep understanding of potential end of month charges

Requirements

  • Strong client relations and problem-solving skills
  • Ability to lead meetings with executive level sponsors and serve as a trusted point of contact
  • Commercial experience and ability to properly manage multiple scopes of work across a variety of accounts
  • Strength in project management and ability to indirectly manage colleagues across multiple departments to ensure deliverables are met on time
  • Ability to work with minimal direction and oversight
  • Intermediate knowledge of Shopify - analytics, site ops, and payment tracking
  • Working knowledge of digital media platforms; Google, Meta, etc
  • Bonus Points: Familiarity with financial operations platforms (eg Bill.com, Zip)