OEM Program Manager
Cars Commerce
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $82,400 - $100,950 per year
Job Level
Junior
Tech Stack
SDLC
About the role
- Lead and manage a portfolio of multiple small and/or medium sized OEM programs, focusing on business growth, opportunity development, technology innovation, client and partner/agency relationship stability, and operational excellence across all products and services.
- Consult, advise and recommend software, technical, digital strategies for clients through regular virtual and in-person engagements, meetings and communications, while staying knowledgeable on industry trends and all product offerings and services
- Maintain close working partnerships with all external and internal leaders across functional areas and client/partner counterparts to drive continuous communication cadence of all program initiatives to maximize success
- In partnership with Technical Program Manager, manage task intake from OEM clients including shared alignment on request triage, scope definition, outcomes, dev hour allotments or budget, and the setting of clear timeline and deliverable expectations.
- In partnership with Technical Program Manager, responsible for communicating updates and maintaining accurate status assessments on project progress to OEM clients and internal business stakeholders.
- Initiate and collaborate on goals for OEM programs aligned with business and technical objectives.
- Measure and communicate progress towards these goals.
- Accountable for understanding health scores and satisfaction across all programs, identifying areas for improvement and resolving in collaboration with the technical teams.
- Apply change, risk, and resource management to balance the needs of program(s) and evolve operations through partnership with internal departments..
- Lead across program and projects to maintain strategy and process for continuous client and program performance improvements, including analysis and determination of actionable insights from aggregated program product performance data
- Maintain a roadmap of program business strategy and client requested projects and objectives, partnering with leadership and Technical Program Manager to guide prioritization and resource distribution.
- Keep leadership informed through progress reports and risk/opportunity analysis.
- Maintain program profitability (revenue vs. cost) and opportunity, providing regular updates and tracking.
- Collaborate with leadership to create and refine strategic objectives within current and future programs.
- Primary first point of contact responsibility for Program Brand and compliance requirements, technical integration and specifications requirements, contract terms, performance SLAs, product performance reporting deliverables, billing reconciliations and governance, and market share trending.
Requirements
- Bachelor’s degree in business management, digital marketing, computer sciences, software engineering, technology/project management, or similar practical experience.
- 1-3+ years of experience in program, product, or project management or similar roles.
- Prior Business to Business Experience with OEMs or Large Dealer Groups
- Record of successful, high value account/program management, preferably within the automotive industry.
- Thorough knowledge and proficiency in program, product, project management, and SDLC methodologies.
- Strong ability to balance stakeholders through negotiation and organizational savvy.
- Experience managing people and leading through influence of others
- Experiencing managing executive level or high value accounts with excellent presentation, communication, and interpersonal skills.
- Excellent customer service skills and ability to understand client needs
- Outstanding presentation, communication and delivery skills to engage clients and team members.
- Must possess the ability to present over the phone and in person
- Fast learner with willingness to embrace the ever-changing software, technical, digital marketing landscape and strong problem-solving capability
- Strong performance, with exceptional organizational and process skills, with the ability to execute a roadmap and plan.
- Ability to understand technical tasks in a variety of software applications, tech stacks, and systems with experience collaborating with software development teams.
- Understanding of product lifecycle development, Agile, and other SDLC methodologies.
- Knowledge of all software, technical, digital products
- Website infrastructure and technology
- Analytics and Reporting (Google GA4)
- SEO principles and fundamentals
- Digital Advertising/Media
- Required Certifications: Google Analytics/Ads
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementproduct managementproject managementSDLC methodologiesAgiledigital marketinganalyticsreportingSEOdigital advertising
Soft skills
negotiationorganizational savvyleadershipcommunicationinterpersonal skillscustomer serviceproblem-solvingpresentation skillsstakeholder managementcollaboration
Certifications
Google AnalyticsGoogle Ads