Senior Manager, End User Technology
Cars Commerce
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $135,300 - $169,150 per year
Job Level
Senior
Tech Stack
ITSM
About the role
- Manage and revolutionize enterprise technology services
- Own daily operations of end-user computing
- Spearhead service delivery for the digital workplace experience
- Lead a high-performing team and partner across IT leadership
- Implement technology strategies for workforce performance
- Transform reactive support into proactive, data-driven service operations
- Ensure technology investments deliver maximum value
Requirements
- 8+ years of progressive IT experience
- At least 4+ years in IT service management or end-user technology leadership
- 3+ years managing technical teams
- ITIL Foundation required; ITIL Expert, Managing Professional (MP), or Strategic Leader (SL) strongly preferred
- Proven success executing ITSM improvements with quantifiable results
- Deep expertise in service catalog design, SLA/OLA frameworks, and CAB governance in organizations with 2000+ employees
- Core Platforms: Google Workspace, Microsoft 365, Slack, Atlassian, and Zoom
- Enterprise IAM solutions and endpoint management platforms
- Strong knowledge of endpoint security and privileged access management
- Understanding of IAM architecture and regulatory frameworks
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service managementservice catalog designSLA frameworksOLA frameworksCAB governanceendpoint securityprivileged access managementIAM architecturedata-driven service operationstechnology strategies
Soft skills
leadershipteam managementcollaborationcommunicationproblem-solvingstrategic thinkingproactive supportperformance managementservice deliveryoperational excellence
Certifications
ITIL FoundationITIL ExpertITIL Managing ProfessionalITIL Strategic Leader