Social Media Moderator
Carry1st
contract
Posted on:
Location Type: Remote
Location: Remote • 🇪🇬 Egypt
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide information and resolve customer queries on Social media about our different games, the Carry1st Shop, or different payment options
- Respond to customer inquiries and complaints via all our Social Media and engagement channels
- Forward and escalate issues to relevant departments and stakeholders
- Provide accurate, valid and complete information by using the right tools
- Track and report weekly on support activity, including key trends, query counts, and resolution outcomes.
Requirements
- Based in Egypt with a strong passion for gaming, especially mobile games.
- You are an excellent communicator, especially in written form
- You are fluent in Arabic and English
- Ability to work independently and as part of an international team environment
- Proactive attitude with a willingness to learn and take on new challenges in a fast-paced environment
Benefits
- Build awesome, industry-changing products, every day
- Grow with a VC-backed startup at the intersection of gaming and fintech
- Work from anywhere in the world with international teammates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent communicatorwritten communicationproactive attitudeability to work independentlyteam collaborationwillingness to learnadaptabilityproblem-solving