Developer, CRM II

CarringtonCrisp

CRM Developer II administering and enhancing Zendesk for Carrington Mortgage Services. Supporting integrations, workflows, reporting, security, and customer-service operations.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Zendesk administration, including configuration, integration, and reporting. Proficient in JavaScript, SQL, and REST API integrations, with a strong focus on process improvement and user training.

Highest-signal resume keywords

Zendesk AdministrationJavaScriptSQLREST API IntegrationsSDLC Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Zendesk ConfigurationWorkflow AnalysisAPI IntegrationDashboard DevelopmentTroubleshootingAutomation DesignData ReportingUser Permissions ManagementSystem DesignBusiness Impact Analysis

Soft Skills

Strong Communication SkillsAnalytical SkillsProblem-Solving SkillsOrganizational SkillsDetail-Oriented

Tools & Technologies

Zendesk SupportZendesk GuideZendesk TalkZendesk ExploreZendesk Apps Framework

Certifications & Qualifications

Zendesk Administration Certification

Industry Keywords

CRMCustomer SupportBusiness PlanningProcess ImprovementChange Control

Tech Stack

Tools & technologies

JavaScriptSDLCSQL

About the role

Key responsibilities & impact

Serve as a CRM technical contributor and administrator for Carrington’s Zendesk customer support platform, including Support, Guide, Chat/Messaging, Talk, and Explore
Provide Zendesk technical guidance to business partners, end users, and the PMO
Participate in business planning for Zendesk enhancements, integrations, and operational issues
Plan new Zendesk configurations and changes to existing workflows
Assist with system design and business/system impact analysis
Support Zendesk integrations with enterprise applications using APIs and webhooks
Support workflow analysis and process improvement activities
Design, configure, test, and deploy changes to Zendesk fields, forms, triggers, automations, macros, views, and dashboards
Maintain Zendesk configuration in alignment with corporate strategy and business unit needs
Develop custom Zendesk Explore reports and dashboards
Follow SDLC practices, methodologies, and change control policies
Administer Zendesk security roles, groups, and user permissions
Troubleshoot Zendesk issues, replicate problems in test/sandbox environments, and coordinate fixes and upgrades
Develop end-user documentation and workflow guides as needed
Assist with end-user training on Zendesk features and functionality changes
Perform special projects and other assigned duties

Requirements

What you’ll need

Bachelor’s degree in Computer Science or equivalent technical work experience
3–5 years of hands-on experience designing, developing, implementing, and supporting Zendesk or a comparable CRM/customer support platform
3–5 years’ experience with JavaScript and SQL
3–5 years’ experience with REST API integrations
Experience supporting a shared Zendesk instance across multiple business lines is a plus
Zendesk administration certification preferred
Demonstrated experience with SDLC concepts, methodologies, and techniques
Working knowledge of Zendesk Support, Guide, and Talk, including SMS/voice channel configuration
Working knowledge of Zendesk Explore for reporting and dashboard development
Working knowledge of Zendesk Apps framework, triggers/automations, and Liquid markup
Familiarity with Zendesk Sunshine and REST API-based integrations
Strong verbal and written communication skills
Analytical, facilitation, and problem-solving skills
High standards of accuracy and precision
Highly organized, creative, driven, and self-motivated
Ability to work effectively with changing priorities in a dynamic environment
Detail-oriented with strong analytical and problem-solving skills
Comfortable interacting with all levels of business clients
Ability to work independently with general supervision

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other employee discounts
Customized training programs
Employee referral bonuses
Educational reimbursement
Carrington Charitable Foundation community initiatives