Vendor Management Supervisor, CMS

CarringtonCrisp

Vendor Management Supervisor overseeing mortgage-service vendor compliance, contracts and risk assessments for Carrington Mortgage Services. Leading remote specialists, audits, scorecards, onboarding and remediation across a nationwide vendor network.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $71,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, compliance monitoring, and performance assessment while fostering a collaborative team environment. Proficient in managing vendor contracts, risk assessments, and departmental reporting to ensure adherence to regulatory standards.

Highest-signal resume keywords

Vendor ManagementCompliance MonitoringContract NegotiationTeam LeadershipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Risk AssessmentContractual Obligations EvaluationManagement ReportingPerformance AssessmentVendor OnboardingVendor TerminationSLA EnforcementDue Diligence DocumentationAudit Request ResponseException Reporting

Soft Skills

CollaborationProblem-SolvingTime ManagementCommunication SkillsJudgment

Tools & Technologies

OutlookSharePointExcelWordPowerPointTeamsVisio

Industry Keywords

Mortgage ServicingAuditingFinanceComplianceVendor Management

About the role

Key responsibilities & impact

Supervise the daily activities of Vendor Management staff, set performance expectations, provide guidance and foster a collaborative team culture
Monitor and assess continuous compliance of third-party vendors with regulatory and company policies
Evaluate vendor adherence to contractual obligations, SLAs and industry regulations, and address issues
Lead and motivate staff, manage work distribution, and provide coaching and development opportunities
Maintain and evaluate department policies, procedures, forms, reports, training materials, job aids and checklists
Evaluate department reports and the vendor management system to maximize effectiveness and quality
Conduct and communicate performance assessment results and recommend additional training
Oversee vendor risk-level assessments, due diligence documentation review and final vendor profile assessments
Manage monthly vendor scorecard review and processing, including consumer complaints and security incidents
Oversee annual vendor re-certification package review and processing
Oversee vendor onboarding and termination processes
Review department exception reports and analyze reporting processes
Review and respond to internal and external audit requests
Oversee review of vendor on-site audit reports and tracking of remediation plans
Manage escalated matters and present concerns to upper management
Perform other duties and special projects as assigned

Requirements

What you’ll need

High school diploma/GED or equivalent work experience; bachelor's degree preferred
Five or more years of mortgage servicing, auditing, finance, compliance or vendor management experience
Minimum three years in a lead or supervisory role with a team of two or more people
Experience establishing, negotiating and enforcing vendor contracts and service level agreements
Management reporting experience
Ability to work independently in a complex remote environment managing nationwide team members and vendors
Advanced proficiency in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio
Strong analytical, problem-solving, collaboration and technical skills
Strong time management skills
Excellent verbal and written communication skills
Ability to work under pressure and meet deadlines
Ability to understand complex problems and explore alternative solutions
Ability to exercise sound judgment and escalate issues appropriately
Ability to communicate effectively by telephone
Professional demeanor, tact and sound judgment
Ability to maintain confidentiality of client, staff and vendor information

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail and other discounts through the employee portal
Customized training programs to help you advance your career
Employee referral bonuses
Educational Reimbursement
Carrington Charitable Foundation community contributions