Employee Relations Manager

CarringtonCrisp

Employee Relations Manager advising on HR strategies in the mortgage industry, managing employee relations and coaching managers for effective HR practices.

Posted 8/1/2026full-timeWestfield • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations, conflict resolution, and human resources principles, with a strong focus on project management and strategic business support. Proficient in coaching, training, and fostering partnerships to enhance organizational effectiveness.

Highest-signal resume keywords

Employee Relations ManagementProject ManagementConflict ResolutionHuman Resources Certification (PHR/SPHR)Mortgage Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human Resources PrinciplesPerformance Feedback DocumentationLeave of Absence ManagementWork AccommodationsWorkers Compensation HandlingTraining FacilitationSuccession PlanningHigh-Volume HiringOnboarding ProcessesProcess Improvement

Soft Skills

CoachingConsultationBuilding PartnershipsTrust and AccountabilityCommunication

Certifications & Qualifications

PHRSPHR

Industry Keywords

Mortgage IndustryEmployee Relations IssuesEmployment PoliciesOrganizational DesignTraining and Development

About the role

Key responsibilities & impact

Resolve employee relations issues by conferring with managers on complex and highly sensitive issues.
Apply a fundamental knowledge of human resources principles to provide day to day support to functional business units at assigned site.
Liaise with various human resources partners: Recruiting, Compensation, Payroll, and Organizational Design and Training.
Responsible for assisting with the execution of human resources initiatives in support of strategic business objectives; succession planning, high potential programs, high-volume new hiring and on boarding.
Provide consultation, guidance, and coaching to managers in areas such as, proper handling of employee relations matters and conflict resolution, delivering and documenting performance feedback, and understanding of employment policies and practices.
Ensure consistent interpretation and application of employment policy and practices.
Ensure that escalated employee relations issues are resolved effectively and with appropriate care and urgency.
Deliver coaching and counseling to employees at all levels with a process improvement mindset to increase effectiveness and efficiency.
Build strong partnerships to foster trust and accountability with employees and business leaders.
Handle leave of absence discussions, work accommodations, workers compensation, and desk ergonomic improvements.
Back up other Employee Relations Managers at other sites as needed.
Facilitate training sessions for managers, associates and other Human Resources related training.
Perform other duties as assigned.

Requirements

What you’ll need

High School diploma or equivalent required; Bachelor’s degree in Human Resources or related field preferred.
Six (6) or more years related senior or exempt level human resources experience, with a heavy emphasis on project management, employee relations issues, and leave of absences.
Mortgage industry experience preferred.
Human Resources Certification (PHR) and/or Senior Human Resources Certification SPHR preferred.

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.