Account Manager

CarringtonCrisp

Account Manager providing loan processing and sales support from application to closing for Carrington Mortgage Services. Working with brokers and Account Managers to ensure loan compliance and documentation.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Provides Processing and Sales support for loan applications received from Wholesale Loan Brokers.
Works with assigned Account Manager(s) to facilitate the management of the loan applications from submission to closing.
Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations.
Secures required documentation needed to satisfy the conditions of the loan.
Accurately reviews and understands documentation to ascertain if it will satisfy conditions.
Function as back up to Account Manager(s) by monitoring incoming documents from Broker via email and web platform.
Proactively monitors and makes outbound calls on pipeline to ensure timely funding of loans.
Informs Account Manager and Account Executive about any discrepancies in the loan file.
Appropriately documents loan file as needed with communication to ensure all parties have a running history of events throughout the life of the loan.

Requirements

What you’ll need

Excellent computer skills and knowledge of Microsoft Office products
High attention to detail
Ability to maintain highly confidential information concerning loan applicants
Requires strong organizational skills and the ability to multitask.
Ability to communicate effectively both verbally and in writing
Ability to prioritize workload, meet deadlines and handle detailed assignments
Strong customer service skills
Knowledge of RESPA/TILA regulations as it pertains to TRID or ability to learn
Prior customer service in an office environment required.
Prior experience of at least one year in the mortgage industry preferred.
Experience working with NonQM, FHA, VA, USDA and Conventional loans preferred.
Loan origination system experience, particularly E360 preferred.

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family.
Discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan processingsales supportdocumentation reviewpipeline monitoringcustomer serviceloan originationRESPA regulationsTILA regulationsNonQM loansFHA loans

Soft Skills

attention to detailorganizational skillsmultitaskingeffective communicationprioritizationdeadline managementconfidentialityproblem-solvingcollaborationadaptability