Bilingual Collections Specialist I, Early Stage

CarringtonCrisp

Early-Stage Collections Specialist in hybrid role at Carrington Mortgage Services. Counseling borrowers on loan solutions and managing early-stage delinquencies in Tennessee.

Posted 5/13/2026full-timeFranklin • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $24 per hourWebsite

About the role

Key responsibilities & impact

Counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.
Reviewing the borrower’s current financial situation and offering additional options depending on the circumstance.
Provide support to inbound Customer Service on high inbound volume days.
Assist with various servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.

Requirements

What you’ll need

High school diploma or equivalent work experience
Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience
Experience in the Banking, Mortgage/Loan Servicing industries preferred.

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family.
A discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections experienceloan servicingpayment arrangement negotiationfinancial situation reviewpayment/credit dispute resolutionescrow refund processingshort sale assistanceDeed in Lieu of Foreclosure processingmodification requestsrepayment plans

Soft Skills

counselingcustomer servicecommunicationnegotiationproblem-solvingsupportinterpersonal skillsorganizational skills

Certifications

high school diplomaequivalent work experience