CarringtonCrisp

Sales Manager, TPO

CarringtonCrisp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Responsible for achieving sales goals on a monthly, quarterly, and annual basis.
  • Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
  • Manage and coach direct reports to achieve region objectives and sales goals, including establishing appropriate timelines, monitoring progress, and course correction as necessary.
  • Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships.
  • Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and/or policies to brokers.
  • Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region.
  • Responsible for timely completion of regional sales forecasts.
  • Prepare daily, weekly, and monthly production projections and report projections/findings to management.
  • Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting.
  • Review and validate completeness of new broker applications submitted.
  • Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines.
  • Partner with operations staff to ensure expedient process of file flow.
  • Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region.
  • Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws.
  • Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc.
  • Assist senior sales leadership in the budgeting process and development of regional goals.
  • Will attend and represent Carrington at trade shows or industry meetings from time to time.
  • Work a flexible schedule and travel as necessary.

Requirements

  • Demonstrated sales management skills
  • Expert knowledge of FHA, VA, USDA, conventional, and non-agency/Non-QM products, guidelines, and requirements.
  • Knowledge of state and federal lending regulations
  • Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions
  • Excellent verbal, written and communications skills
  • Excellent organizational skills with ability to adapt quickly and effectively to change
  • Strong and proven decision making and problem solving ability
  • Excellent customer service, leadership and management skills
  • Knowledge of Encompass or equivalent loan origination system, or ability to learn it
  • Knowledge of Customer Relationship Management (CRM) systems, or ability to learn it
  • Excellent knowledge of non-agency lending
  • Excellent knowledge of the mortgage origination process
  • Excellent knowledge of non-agency/Non-QM and specialty products lending
  • Knowledge of Carrington policies, procedures, guidelines and organization structure
  • Knowledge of underwriting guidelines and investor requirements generally in the mortgage industry with ability to learn the Carrington specific policies
  • Ability to learn Carrington’s loan origination system if new to the company
  • Ability to learn quickly and retain information about Carrington, its sales process flow, its products and the specialty lending industry
  • Ability to follow CMS Mortgage Lending loan protocols
  • Ability to proactively address and resolve interpersonal conflict
  • Ability to understand complex problems and to collaborate and explore alternative solutions
  • Familiarity with MS Office Suite (Word, Excel, PowerPoint)
  • Bachelor’s degree or equivalent work experience
  • 2 to 5 years mortgage banking or consumer finance
  • Minimum 2 years in government mortgage experience
  • Previous experience as a sales manager strongly preferred
Benefits
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales managementFHA productsVA productsUSDA productsconventional productsnon-agency productsloan processingunderwritingmortgage originationnon-QM products
Soft Skills
verbal communicationwritten communicationorganizational skillsdecision makingproblem solvingcustomer serviceleadershipmanagementadaptabilityinterpersonal conflict resolution
Certifications
Bachelor's degree