Senior Application Support Analyst
CarringtonCrisp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $150,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudOracleSQL
About the role
- Provide advanced technical and functional support for enterprise applications, ensuring high availability and performance.
- Troubleshoot and resolve complex incidents, service requests, and system issues in a timely manner.
- Perform root cause analysis and implement long-term solutions to prevent recurring problems.
- Collaborate with business users, developers, infrastructure teams, and vendors to address application-related issues and enhancements.
- Monitor application performance, perform regular health checks, and ensure compliance with service-level agreements (SLAs).
- Document support procedures, configurations, and troubleshooting steps for knowledge sharing and process consistency.
- Participate in application upgrades, patches, testing, and deployment activities.
- Identify and drive opportunities for process improvement, automation, and operational efficiency.
- Support change management, incident management, and release management activities in alignment with ITIL best practices.
Requirements
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience may be considered.
- Experience: Minimum of 5–7 years of experience in application support, systems analysis, or related IT roles, with at least 2 years in a senior or lead capacity.
- Technical Experience: Hands-on experience with enterprise applications, system integrations, SQL or database querying, and incident management tools.
- Preferred Experience: Familiarity with ITIL frameworks, cloud platforms (e.g., Azure, AWS), and automation or monitoring tools.
- Licenses/Certifications (Preferred): ITIL Foundation, Microsoft Certified: Power Platform or Dynamics 365 Fundamentals, Oracle Certified Professional, or similar relevant certifications.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
application supportsystems analysisSQLdatabase queryingincident managementroot cause analysisprocess improvementautomationmonitoringperformance monitoring
Soft skills
collaborationtroubleshootingproblem-solvingcommunicationdocumentationorganizational skillsleadershipchange managementincident managementrelease management
Certifications
ITIL FoundationMicrosoft Certified: Power Platform FundamentalsMicrosoft Certified: Dynamics 365 FundamentalsOracle Certified Professional