Bilingual Special Servicing Specialist
CarringtonCrisp
full-time
Posted on:
Location Type: Hybrid
Location: Orange • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Junior
About the role
- Reviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship.
- Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated.
- Receives inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option or liquidation option as appropriate.
- Cancels or postpones foreclosure sale on non-performing repayment plans.
- Reviews active forbearance plans and forwards account for modification referral as determined by payment history and/or documented financial ability to maintain modified loan terms.
- Places a foreclosure sale postponement on newly established repayment plans.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent work experience.
- One (1) to Three (3) years of combined experience from experience in loss mitigation, collections, or call center environment.
- Some college courses in business, accounting or finance preferred.
- Knowledge of mortgage industry terminology preferred.
- Knowledge of Microsoft Suite at an intermediate level required.
Benefits
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: __carringtoncf.org.__
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial hardship documentation reviewrepayment plan setupcollections experienceloss mitigationforbearance plan reviewforeclosure sale postponementcall center experienceaccount modification referralfinancial analysiscustomer service
Soft skills
communicationproblem-solvingorganizational skillsinterpersonal skillsattention to detailtime managementadaptabilitycustomer focusnegotiationteam collaboration