Customer Support

• Carries out supervisor responsibilities in accordance with the organization’s policies, procedures, and applicable laws, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Ensure staff receive proper training to perform the job functions assigned to them.
• Responsible for conducting interviews and providing recommendations to hire to Sr. department leaders.
• Monitor and measure individual performance within the team(s) and provide feedback at minimum twice per month with the associate.
• Handle escalated bankruptcy matters and work with attorney firms on litigated matters that require resolution.
• Conduct regular monthly team meetings and weekly huddles to maintain communication across the department.
• Identify process gaps within the bankruptcy processes and identify and implement solutions.
• Manage any personal issues working with management and human resources.
• Function as the subject matter expert on investor and regulatory requirement
• Perform other duties and special projects assigned.

Bankruptcy Customer Service Supervisor

Financial Support Specialist

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support